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Customer Onboarding Specialist
hace 2 meses
About Cloudsquare
Cloudsquare is a pioneering Salesforce consulting and product development firm dedicated to becoming long-term partners with our clients by supporting them through their technology and business transformations. Founded in 2018, Cloudsquare is a fully remote organization celebrating a global culture of collaboration spanning over three continents. Our team members are proud to have the autonomy to do what's right not only for our clients, but also for each other, explaining our 5-star ratings on the Salesforce AppExchange and being continuously recognized as the best place to work. We also build amazing Salesforce apps and have our sights set to become the #1 loan origination system natively built on the #1 CRM, Salesforce.
Cloudsquare Core Values
- Stand Together - Our work ethic makes us a dependable firm that can be trusted to drive businesses to the next level. Our ability to depend and rely on each other is the cornerstone of our success and joy at work.
- Embrace Change - We are an innovative team who welcomes change and is always in continuous improvement to make the impossible possible. Where others see problems - we find solutions
- Keep it Real - At Cloudsquare it is important to build genuine connections with our team and clients by being honest and true to ourselves.
- Committed to Greatness - Our perseverance, go-getter attitude, and grit help us achieve the desired perfection, even in the most challenging of projects.
- Enjoy Life - The Cloudsquare way is a true work-life balance, where we are passionate about our work, yet we can put that aside and live life to the fullest with our loved ones.
Who You Are
You are a meticulous, tech-savvy leader who takes every opportunity to organize people, whether friends, family, or at work, to create something that everyone will enjoy taking part in - not only in the process, but also the results. From a simple event to a complex project, you know and want to organize the steps needed to pull off a successful outcome. You shine in the role of a Customer Onboarding Manager who understands all the complexities of not only the product you are running an installation for, but also how to deal with customer delays, adapting the product to work for the customer, and more. You own everything you take on and take the term "the buck stops with me" seriously.
Your Responsibilities
- You will use your technical expertise to help Cloudsquare build out its knowledge base and user guides that will allow us to transform into a product company.
- You will work closely with the Director of Product and Product Managers to ensure seamless product installations and customer onboarding experiences.
- You will be the first point of contact for customer inquiries and provide timely and effective support to ensure customer satisfaction.
