Customer Onboarding Director

hace 4 semanas


Monterrey, Nuevo León, México Bind A tiempo completo

At Bind, we're revolutionizing the way small businesses thrive in Mexico. As a Customer Onboarding Manager, you'll play a crucial role in ensuring our customers seamlessly integrate into our Bind ERP ecosystem.

**Key Responsibilities:**

1. Leadership: Foster a high-performing onboarding team, promoting collaboration and excellence.

2. Training Development: Design and deploy comprehensive training strategies for internal team members and customers, leveraging COPC and Lean Six Sigma frameworks.

3. Operational Efficiency: Streamline and optimize the onboarding process to reduce Time to Value (TTV) and increase Activation Criteria.

4. Quality Control: Implement robust quality control systems to consistently achieve predetermined KPIs.

5. Customer Retention: Drive customer-centric initiatives to reduce Churn Rate and augment Net Promoter Score (NPS).

6. Process Improvement: Utilize technology to enhance transparency and effectiveness in the onboarding process.

***Requirements:**

Prior leadership experience in a similar capacity within the SaaS sector.

Comprehensive understanding of customer service principles and best practices.

Proficiency in CRM software, Hubspot experience a plus.

Familiarity with COPC and Lean Six Sigma methodologies.

**Preferred Qualifications:**

Demonstrated aptitude for data-driven decision-making and problem-solving.

Exceptional interpersonal and communication skills.

Proficiency in utilizing technological tools for process optimization.

Ability to incorporate customer insights into decision-making processes.

**What We Offer:**

1. Purposeful Impact: Contribute to creating a more prosperous Mexico by empowering SMEs through exceptional technology and service.

2. Dynamic Work Environment: Work in a collaborative environment that nurtures creativity, personal growth, and commitment to professional ethics and excellence.

3. Growth and Contribution: Grow professionally in a culture that values every individual and idea, offering collaborative spaces for tackling new challenges and contributing to our social purpose.



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