Customer Service Representative with Order Fulfillment Expertise
hace 2 semanas
At Panel Rey, we are a leading manufacturer of gypsum panels in Latin America, founded in 1986. Our company is based on an innovative construction system that uses galvanized steel structures covered with gypsum panels.
About the RoleWe are seeking an experienced Customer Service Representative to join our team. This role is responsible for providing order fulfillment services to our customers, ensuring their needs are met promptly and efficiently.
Job Responsibilities- Respond to customer inquiries via phone, email, or chat, providing timely and accurate information.
- Enter customer orders into our system, verifying all conditions follow our agreements and capabilities.
- Initiate invoicing processes (returns, cancellations, etc.) and follow up to ensure timely resolution.
- Cross-check work with quotes, credit memos, pricing, and other Customer Service Representatives.
- Maintain production and shipping schedules based on customer requests and send confirmation of orders.
- Academic background: Bachelor's degree in Business Administration or International Trade.
- Minimum 3-5 years of experience in similar roles.
- Basic knowledge of ERP systems (SAP preferred).
- Proficient in Microsoft Excel and problem-solving skills.
- Ability to multitask and maintain a positive attitude.
This position is located at our corporate office in Mexico.
SalaryThe estimated salary for this position is $40,000 - $60,000 per year, depending on experience.
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