Customer Service Manager
hace 3 días
We are seeking a highly skilled Customer Service Manager to join our team in Monterrey, Mexico. This is an exciting opportunity to work for RHI Magnesita, the leading global supplier of high-grade refractory products and solutions.
**Salary:** The estimated annual salary for this position is $70,000 - $90,000, depending on experience.
**Job Description:
RHI Magnesita is looking for a motivated Customer Service Manager to manage a portfolio of accounts within our North American region. You will be responsible for:
- Managing a designated group of customers alongside sales representatives
- Receiving and processing purchase orders from various customers across the United States and Canada
- Handling customer billing and generating invoices, as well as credit and debit memos tailored to their business needs
- Collaborating closely with the supply chain team, including production, quality, transportation, and warehouse personnel
The ideal candidate will possess:
- A Bachelor's Degree in Industrial Engineering, Business Administration, Logistics and Transportation, International Relations, or Communication
- At least 2-3 years of experience in a customer service representative role, preferably within a manufacturing environment
- Strong expertise in using ERP systems
- Bilingual proficiency in both Spanish and English
- Advanced skills in the MS Office Suite, particularly in MS Outlook, Excel, Word, and PowerPoint
**Benefits:** As a valued employee, you can expect amazing benefits, including Christmas bonuses, food vouchers, saving funds, life insurance, disability insurance, and more.
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