Customer Service Specialist

hace 2 días


Monterrey, Nuevo León, México Terex Corporation A tiempo completo
Overview

This position is responsible for delivering exceptional customer service and sales support in a fast-paced environment. The successful candidate will be an expert in handling customer inquiries, providing timely and accurate solutions, and building strong relationships with key accounts.

About the Role

We are seeking a highly skilled Inside Sales Representative to join our team in Monterrey, Mexico. As a critical member of our Customer and Product Support department, you will play a key role in driving sales growth and ensuring customer satisfaction.

Responsibilities
  • Respond to sales inquiries and requests for quotation in an accurate and timely manner
  • Ensure phone queue support meets established performance goals
  • Receive and process customer orders in a timely, accurate, and efficient manner
  • Coordinate with intercompany departments to resolve customer inquiries (Logistics, Finance, Production)
  • Ensure that order entry, credits, returns, and other sales transactions are completed under established compliance guidelines, resulting in auditable documentation
  • Identify, address, and escalate issues
  • Minimize shipping delays through judicious use of hold orders and ship holds and by minimizing will call delays
  • Optimize order fulfillment by monitoring status, identifying roadblocks, and implementing corrective measures in a timely manner
  • Monitor performance metrics and make recommendations for improvement
  • Engage in process thinking and deploy principles of Lean Management
Requirements
  • High school diploma or equivalent required
  • Minimum of 4 years of experience in Sales, Customer Service, Marketing, Communications, Service working in one of these areas or relevant bachelor's degree
  • English language fluency
  • Ability to work an in-person or remote hybrid work schedule based in Monterrey, Mexico
  • Effective, polished interaction with customers, proven ability to quickly capture relevant information; explain next steps in resolving issues; communicate next steps and status, and inspire confidence
  • Ability to use Microsoft office tools, especially Outlook, Teams, Word, Excel
  • Ability to establish strong external and internal business relations
  • Demonstrated ability to think and act strategically in a fast-paced environment
  • Detailed oriented, good organizational and time management skills
  • Ability to handle stressful situations in a positive, tactful manner
Compensation

The estimated salary for this position is $40,000 - $60,000 per annum, depending on experience and qualifications.



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