Customer Experience Strategist

hace 1 semana


Xico, México Zendesk A tiempo completo

We are seeking a highly skilled Customer Experience Strategist to join our team in Mexico City. As a key member of our Premier Enterprise organization, you will be responsible for developing and implementing strategies that drive customer success and satisfaction.

This role requires a strong technical background, excellent communication skills, and the ability to work collaboratively with cross-functional teams. You will work closely with our customers to understand their business needs and develop tailored solutions to meet those needs.

Key responsibilities include:

  • Developing and maintaining relationships with key customers and stakeholders
  • Analyzing customer data and identifying opportunities for growth and improvement
  • Designing and implementing customized solutions to meet customer needs
  • Collaborating with internal teams to ensure seamless execution and delivery

To succeed in this role, you will need:

  • 10+ years of experience in a technical or customer-facing role
  • Strong understanding of service management, operational support, and customer experience
  • Excellent communication and presentation skills
  • Ability to analyze complex data and identify opportunities for growth

In return, we offer a competitive salary of $80,000 - $120,000 per year, depending on experience, as well as a comprehensive benefits package and opportunities for career growth and development.

The ideal candidate will be based in Mexico City and must be willing to work remotely part-time. This is a full-time position with a 40-hour workweek.



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