Customer Experience Advocate
hace 2 semanas
At Qualtrics, we are the creators and stewards of the Experience Management category, serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention.
We're on a mission to bring humanity, connection, and empathy back to business. Join our team as a Customer Experience Advocate to help us achieve this goal.
The Discover Support team focuses on delivering exceptional customer experiences with every interaction. As a Customer Experience Advocate, you will be responsible for providing technical and functional support to customers, business partners, and internal team members.
You'll work closely with other teams, including Customer Success, Engineering, Product Management, and Professional Services, to resolve customer issues and ensure seamless operation of all ETL workflows.
In this role, you will have the opportunity to develop strong partnerships, think outside the box to solve complex problems, and become a trusted partner to other customer-facing teams.
Key responsibilities include:
- Serving as our frontline by providing technical and functional support to customers
- Providing top-notch client communications and collaborating extensively to resolve customer issues
- Resolving incidents using documentation or knowledge base articles
- Maintaining correct and seamless operation of all ETL workflows
- Troubleshooting issues and escalating problems to the appropriate team when necessary
We offer a competitive salary range of $80,000 - $110,000 per year, depending on experience. Additionally, we provide a hybrid work model that allows for flexible work arrangements, opportunities for growth and development, and a comprehensive benefits package.
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