Customer Experience Advocate

hace 2 semanas


Xico, México Qualtrics A tiempo completo

At Qualtrics, we are the creators and stewards of the Experience Management category, serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention.

We're on a mission to bring humanity, connection, and empathy back to business. Join our team as a Customer Experience Advocate to help us achieve this goal.

The Discover Support team focuses on delivering exceptional customer experiences with every interaction. As a Customer Experience Advocate, you will be responsible for providing technical and functional support to customers, business partners, and internal team members.

You'll work closely with other teams, including Customer Success, Engineering, Product Management, and Professional Services, to resolve customer issues and ensure seamless operation of all ETL workflows.

In this role, you will have the opportunity to develop strong partnerships, think outside the box to solve complex problems, and become a trusted partner to other customer-facing teams.

Key responsibilities include:

  • Serving as our frontline by providing technical and functional support to customers
  • Providing top-notch client communications and collaborating extensively to resolve customer issues
  • Resolving incidents using documentation or knowledge base articles
  • Maintaining correct and seamless operation of all ETL workflows
  • Troubleshooting issues and escalating problems to the appropriate team when necessary

We offer a competitive salary range of $80,000 - $110,000 per year, depending on experience. Additionally, we provide a hybrid work model that allows for flexible work arrangements, opportunities for growth and development, and a comprehensive benefits package.



  • Xico, México Panduit A tiempo completo

    Panduit is a leading manufacturer of custom interconnect solutions, and we're seeking a talented individual to join our team as a Customer Experience Advocate.As a key member of our organization, you will play a vital role in delivering exceptional customer service and support. Your primary responsibility will be to act as the internal customer advocate,...


  • Xico, México Zendesk A tiempo completo

    OverviewZendesk is a leading provider of customer service software, dedicated to empowering businesses to deliver exceptional experiences.We are seeking a seasoned Customer Experience Advocate and Program Manager to join our team. In this role, you will play a key part in maintaining our roster of referenceable customers, analytical reporting, and helping to...


  • Xico, México Global Yo A tiempo completo

    Global YO: A Pioneer in Customer SuccessWe are committed to delivering exceptional customer service and ensuring utmost satisfaction with our products and services.About the Role:This is an exciting opportunity to join our team as a Customer Care Agent, where you will play a crucial role in fostering strong customer relationships and driving customer...

  • Senior Customer Advocate

    hace 2 semanas


    Xico, México Gigamon A tiempo completo

    Job SummaryWe are seeking a highly skilled Senior Customer Advocate to lead high-profile customer and partner escalations at Gigamon. This role requires excellent communication, problem-solving, and project management skills.

  • Customer Service Advocate

    hace 3 semanas


    Xico, México Nutanix A tiempo completo

    Nutanix is seeking a highly skilled Customer Service Advocate to join our CSA Worldwide Support team.We're looking for an individual who can provide exceptional customer support and drive continuous improvement in processes and responsibilities managed by our team.The successful candidate will have excellent verbal and written communication skills,...


  • Xico, México Clevertap A tiempo completo

    About the RoleClevertap is seeking a highly skilled Chief Customer Experience Officer to drive customer success and retention. This individual will be responsible for providing complete support to our customers, helping them achieve their business outcomes and realize value from our platform.The ideal candidate will have a strong technical aptitude,...


  • Xico, México Digitalocean A tiempo completo

    We are DigitalOcean, a company that enables developers to build modern applications and services with the power of cloud computing. Our mission is to provide developers with a suite of easy-to-use tools to build scalable and secure applications.The salary for this position is approximately $80,000 per year, based on relevant years of experience and skills....


  • Xico, México Lingble A tiempo completo

    Lingble is a pioneering e-commerce platform that empowers businesses to sell their products directly to consumers globally through customized online shops. We collaborate with fashion brands and consumer goods companies looking to expand their reach beyond domestic markets.As a fast-growing company, we're revolutionizing cross-border e-commerce by making it...


  • Xico, México Avantor A tiempo completo

    OverviewAt Avantor, we're passionate about advancing life-changing science and improving patient outcomes.


  • Xico, México Krayden Inc. A tiempo completo

    **About Krayden Inc.**Krayden Inc. is a leading technical distributor that partners with industry suppliers to deliver engineered solutions, customized support, and best-in-class responsiveness to customers.**Our Mission**We supply specialty engineered solutions from premier suppliers that enable customers to push the envelope of innovation.**The Role**We...


  • Xico, México Soorcing A tiempo completo

    Job SummaryWe are seeking a skilled Customer Service Representative to join our dynamic team at Soorcing. This role involves providing exceptional customer experiences, handling inquiries, and resolving complaints with precision and efficiency.Main ResponsibilitiesDeliver top-notch customer service to clients across North America, ensuring satisfaction and...


  • Xico, México Servicios Comerciales Amazon Mexico S. De R.L. De C.V. A tiempo completo

    Customer Experience Leadership RoleAt Servicios Comerciales Amazon Mexico S. De R.L. De C.V., we seek an experienced Senior Customer Experience Manager to lead our Customer Experience efforts in Mexico.The ideal candidate will have a strong background in customer experience, program management, and data-driven strategies. Key responsibilities include:Acting...


  • Xico, México Soorcing A tiempo completo

    Are you passionate about delivering exceptional customer experiences? Soorcing is seeking a skilled Customer Service Representative with a strong background in customer care, order management, and account support to join our dynamic team.**Job Overview:**This role involves providing top-notch customer service to clients across North America, handling...


  • Xico, México Amex A tiempo completo

    At American Express, we're looking for talented individuals to join our team as Customer Experience Champions. In this role, you'll have the opportunity to deliver exceptional customer service and drive sales growth.We prioritize creating a positive experience for our customers every day. Our customer-facing representatives are passionate about building...


  • Xico, México Zebra Technologies A tiempo completo

    About the RoleWe are seeking a highly detail-oriented and organized individual to join our Order Experience team as a Customer Experience Associate. As a key member of the team, you will be responsible for accurately entering new product and/or service contract order data into our system, ensuring data accuracy and process adherence. This role requires...


  • Xico, México Zendesk A tiempo completo

    We are seeking a highly skilled Customer Experience Strategist to join our team in Mexico City. As a key member of our Premier Enterprise organization, you will be responsible for developing and implementing strategies that drive customer success and satisfaction.This role requires a strong technical background, excellent communication skills, and the...


  • Xico, México Insider A tiempo completo

    At Insider, we're shaping the future of customer experiences, and we're looking for a talented Customer Success Manager to join our team. As a key member of our Customer Success organization, you'll play a critical role in driving adoption and retention, building strong relationships with our clients, and ensuring they receive maximum value from our...


  • Xico, México Dynatrace Software Gmbh A tiempo completo

    Company OverviewDynatrace Software Gmbh is a leading provider of unified observability and security solutions. Our platform uses cutting-edge technologies to help customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.Job SummaryWe are seeking a highly skilled Distinguished...


  • Xico, México Teletech Holdings, Inc. A tiempo completo

    About Us">TTEC is a leading customer experience company that has been helping businesses build engaged, pleased, and profitable customer experiences since 1982. ">Job Title: Dedicated Customer Experience AssociateLocation: RemoteEstimated Salary: $55,000 - $65,000 per year, depending on experience.Job Type: Full-time, 24/7 rotating roster including...


  • Xico, México Unilever A tiempo completo

    About UsUnilever is a global leader in the consumer goods industry, dedicated to creating a better business and a better world. With over 120 years of history, we've been pioneers, innovators, and future-makers, driven by our purpose to make sustainable living commonplace.Job OverviewWe're currently seeking a highly skilled Candidate Experience Manager to...