Customer Experience Associate
hace 2 días
About the Role
We are seeking a highly detail-oriented and organized individual to join our Order Experience team as a Customer Experience Associate. As a key member of the team, you will be responsible for accurately entering new product and/or service contract order data into our system, ensuring data accuracy and process adherence. This role requires strong communication skills, both written and verbal, as well as a customer-centric approach to delivering a positive ordering experience.
Key Responsibilities
- Enter new product and/or service contract order data into the system, ensuring data accuracy and process adherence.
- May be assigned as primary contact/account representative for a key account/key customer.
- Meet or exceed all departmental or individual metrics associated with performance against service level agreements.
- Provide price quotes on request.
- Ensure proper recording and tracking of all assigned orders.
- Respond to customer or internal inquiries regarding order status, invoices, service contract entitlements, etc.
- Independently coordinate with other internal departments regarding order status, invoicing, credits, shipping dates, product availability, quality issues, damaged or mis-shipped product, service repairs, etc.
- Engage management as required for assistance in addressing new or complex issues.
- Adhere to OEX customer strategy, leads by example, and follows our customer principles.
- Deliver a positive ordering and invoicing experience to our customers and partners.
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