Helpdesk Associate IT Support Specialist

hace 1 semana


Guadalajara, Jalisco, México Ntt Data A tiempo completo

**Job Overview**

NTT DATA Services is a global business and IT services provider specializing in digital, cloud, and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services.

We are part of the NTT family of companies, a partner to 85% of the Fortune 100.

Compensation Package

* Estimated annual salary range: $45,000 - $60,000 based on experience and qualifications

Job Description

As a Helpdesk Associate, you will provide general L1 support for hardware and MS Office packages, advance technical support for in-house applications and developments, answer technical support calls providing and escalating to other support groups, provide support based on email-generated requests or reports, document troubleshooting steps and detailed description of customer incidents and requests, and apply diagnostic techniques to identify problems, investigate causes, and recommend solutions to correct failures.

Requirements

  • Availability to work 45 hours per week
  • Interest in working on Afternoon/Night shifts
  • Advanced English
  • Looking to work in an IT environment
  • 6 months of experience in Customer Service

Benefits

  • Competitive salary
  • grocery tickets (12% of base salary)
  • 30 days of Christmas bonus
  • 10 days of vacations
  • 50% vacation bonus
  • 5 personal days per year
  • Medical insurance (You and your family)
  • Life insurance
  • Dental Insurance
  • Discounts with selected Optics

We are an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.



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