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The Director of Rooms Operations is a key leadership position responsible for overseeing the Rooms Division at Rosewood Mandarina. This role requires a strategic thinker who can lead, manage, and organize all aspects of the department to the highest professional standards.
Key Responsibilities- Leadership and Management: Lead and manage the Rooms Division team to achieve exceptional guest satisfaction and operational excellence.
- Strategic Planning: Develop and implement operational strategies aligned with the hotel's business objectives and lead their execution.
- Quality and Service Standards: Ensure the highest quality of service and maintain the hotel's 5-star status in Forbes.
- Financial Management: Oversee the development and management of the annual operating budget, including capital expenditures, to achieve or exceed budget expectations.
- Team Development: Create development plans and develop team members based on their individual strengths, development needs, career aspirations, and abilities.
- Community Involvement: Participate in community service events sponsored by the hotel and Rosewood Hotels and Resorts to build teamwork and enhance community relationships.
- Leadership Experience: Proven leadership experience in a hotel or hospitality environment.
- Strategic Thinking: Ability to develop and implement operational strategies aligned with the hotel's business objectives.
- Financial Management: Experience in managing budgets and financial resources.
- Communication Skills: Excellent communication and interpersonal skills.
- Problem-Solving: Ability to analyze problems and develop effective solutions.
