Customer Service Operations Specialist

hace 4 semanas


Xico, México Pepsico A tiempo completo

**About the Role**

We are seeking a highly skilled Customer Service Analyst to join our team at PepsiCo. As a key member of our customer service team, you will be responsible for ensuring day-to-day order entry, tracking, scheduling, and reporting for the Aldi business, driving gold standard customer service.

**Key Responsibilities**

  • Ensure day-to-day order processing for the Aldi orders, including order entry, tracking, scheduling, and customer direct reporting.
  • Participate in task forces and collaborate with the Aldi business team to drive business proposal execution and innovation.
  • Verify and release new orders from customers in SAP, ensuring accurate sourcing and downstream cross-functional partner readiness.
  • Backfill other CSRs on vacations and provide support as needed.

**Requirements**

  • Bachelor's degree in Business, Operations, Engineering, or a similar field.
  • 1-2 years of experience in SAP purchase order processing, supply chain, or sales.
  • Customer service-oriented with advanced/fluid English skills.
  • Strong verbal and written communication skills to effectively interact with all levels of management.
  • Working knowledge of order processing and order life-cycle, PWM, IPM/ICS.
  • Demonstrated capability of the SAP solution and ability to work in a results-oriented, challenging environment.

**What We Offer**

PepsiCo is an equal opportunity employer and values diversity as a workforce and innovation for the organization. We offer a wide range of programs for learning and development, including internal digital platforms, development programs, specialized training, and recognition programs for seniority, behavior, leadership, and moments of life.

We also offer financial wellness programs, flexibility programs, and benefits for your family, such as our Wellness Line, thousands of agreements and discounts, scholarship programs for your children, aid plans for different moments of life, and more.



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