Technical Support Representative

hace 1 mes


Tijuana, Baja California, México Boldr A tiempo completo

**About Boldr**

We are a global B-Corp dedicated to delivering exceptional Client experiences and creating access to dignified, meaningful work in communities worldwide.

Our team is united by a desire to connect diverse people with common values for boldr impact.

We employ over a thousand team members across five countries and aim to expand our team to over 5,000 people by 2027.

**The Role**

This position involves providing hands-on technical troubleshooting, feature explanation, and best practice guidance for our product in a fast-paced environment.

The successful candidate will maintain composure, exhibit professionalism, and deliver the highest level of client satisfaction.

**Responsibilities**

- Educate customers and users on how to use partner products and services

- Escalate bugs or issues with web and mobile apps to the development team and follow up with users once the issue is resolved

- Identify trending issues and report them to the team

- Follow up with users who provided an unsatisfactory customer service rating

**Requirements**

- Curious, authentic, and analytical individual with a passion for client satisfaction

- Experience in providing technical support

- General knowledge of web-based and mobile apps

- Passion for creating exceptional customer experiences

- Ability to thrive in a dynamic and evolving environment

- Strong conflict resolution skills and even temperament in challenging situations

- Native or near-native written and spoken English

- Ability to properly understand and convey tone via written communications

- Creative problem-solving skills

- Impeccable judgment

- Loads of empathy

- Proactive attitude and ability to work with limited supervision



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