Technical Support Representative
hace 1 mes
**About Boldr**
We are a global B-Corp dedicated to delivering exceptional Client experiences and creating access to dignified, meaningful work in communities worldwide.
Our team is united by a desire to connect diverse people with common values for boldr impact.
We employ over a thousand team members across five countries and aim to expand our team to over 5,000 people by 2027.
**The Role**
This position involves providing hands-on technical troubleshooting, feature explanation, and best practice guidance for our product in a fast-paced environment.
The successful candidate will maintain composure, exhibit professionalism, and deliver the highest level of client satisfaction.
**Responsibilities**
- Educate customers and users on how to use partner products and services
- Escalate bugs or issues with web and mobile apps to the development team and follow up with users once the issue is resolved
- Identify trending issues and report them to the team
- Follow up with users who provided an unsatisfactory customer service rating
**Requirements**
- Curious, authentic, and analytical individual with a passion for client satisfaction
- Experience in providing technical support
- General knowledge of web-based and mobile apps
- Passion for creating exceptional customer experiences
- Ability to thrive in a dynamic and evolving environment
- Strong conflict resolution skills and even temperament in challenging situations
- Native or near-native written and spoken English
- Ability to properly understand and convey tone via written communications
- Creative problem-solving skills
- Impeccable judgment
- Loads of empathy
- Proactive attitude and ability to work with limited supervision
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