Global Customer Experience Ambassador

hace 3 semanas


Xico, México American Express A tiempo completo

About Us

At American Express, we're committed to backing our customers, communities, and each other. Our diverse community of colleagues is dedicated to providing the world's best customer experience every day.

Your Role

We're seeking a skilled Global Customer Experience Ambassador to join our team. As a key member of our customer service team, you'll be responsible for delivering exceptional service on a high volume of inbound calls in a fast-paced environment. You'll work closely with Card Members to understand their needs and tailor personalized solutions to meet their expectations.

Key Responsibilities

  • Consistently deliver extraordinary service to Card Members via phone and ensure first point of contact resolution.
  • Consult with Card Members to understand their needs and provide tailored solutions that deepen their loyalty to our brand.
  • Add value for Card Members through unexpected relevant recommendations of product offers and benefit enrollments.
  • Address general and account-specific customer inquiries, such as statement inquiries, card replacement, and rewards redemption.
  • Meet and exceed performance goals, including sales rates, quality goals, compliance regulations, productivity targets, and customer performance metrics.

Requirements

  • Strong written and communication skills to effectively converse with Card Members and deepen client relationships.
  • Resilience to efficiently manage a steady stream of customer calls while balancing performance to meet various metrics.
  • Ability to showcase humility and care through emotional acknowledgement of customer queries and situations on each call.
  • Technical savvy to multitask and navigate multiple computer systems and applications simultaneously.
  • InTEGRITY to manage sensitive Card Member information and adhere to all Regulatory and Compliance guidelines related to servicing and sales practices.
  • Driven to please by providing the ultimate experience for Card Members on every interaction.

What We Offer

  • Competitive base salary: $65,000 - $75,000 per year
  • Bonus incentives
  • Support for financial well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible work arrangements and schedules with hybrid and virtual options
  • Generous paid parental leave policies
  • Free access to global on-site wellness centers staffed with nurses and doctors
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

Work Environment

We offer a hybrid environment with on-site expectations three days a week. Full-time positions require flexibility to work anytime between 6:00 am-12:00 am, including weekends.



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