Service Management Specialist

hace 2 días


Monterrey, Nuevo León, México Deintec A tiempo completo

At Deintec, we are seeking a highly skilled Service Management Specialist to join our team.

About the Role:

We are looking for a talented individual to define and negotiate service offerings between our service provider and customers for digitalized services. The successful candidate will have a strong background in computer science and experience in defining business services and technology.

Key Responsibilities:

  • Develop thresholds and parameters to control workflows in Service Now
  • Define and elaborate key business metrics to drive efforts to VCoEs
  • Negotiate SLAs for new digitalized workflows

Requirements:

  • Bachelor's Degree in Computer Science, Business, or related field
  • ITIL foundation (v3/v4) required
  • Strong verbal and written communication skills
  • Ability to prioritize high-performance teams driven by customer service and teamwork

We Offer:

  • Competitive salary based on experience
  • Professional development opportunities in different industries and multicultural environments
  • 2 floating days
  • Monday to Friday schedule
  • Hybrid work arrangement
  • 100% nómina

Salary: Up to $40,000.00 per month

Work Location: In person



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