ERP Application Support Specialist
hace 2 semanas
Company Overview
At IDEMIA, we are dedicated to enhancing global security through innovative identity solutions. Our leadership in technology positions us as the preferred partner for numerous governments and enterprises across more than 180 nations, collaborating with some of the most prominent brands worldwide. By leveraging our specialized knowledge in biometrics and cryptography, we empower our clients to adopt safer and more efficient methods for transactions, connectivity, access, identification, travel, and safeguarding public spaces.
Role Overview
As an Application Support Analyst for our Group's ERP systems, you will serve as a vital resource for Business teams utilizing Microsoft D365 ERP and various other business applications.
Key Responsibilities
- Deliver support to ERP users while engaging in both evolutionary and corrective maintenance of existing business applications.
- Manage incident tickets and requests, ensuring a comprehensive database of inquiries and solutions is consistently updated.
- Identify and troubleshoot technical issues effectively.
- Provide regular and tailored training sessions for key user teams within the organization.
- Maintain and revise technical documentation and procedural guidelines.
- Assist with systems integration efforts.
- Support ERP implementations on Microsoft D365 by training key users and participating in User Acceptance Testing (UAT).
- Contribute to experience feedback based on support provided, developing long-term and robust solutions.
- Focus on integration to ensure accurate end-to-end processes.
Qualifications
- Fluent in English (C1) is essential for direct communication.
- Minimum of 3 years of proven experience with Microsoft D365 ERP.
- Extensive experience with D365 manufacturing modules, particularly in accounting, accounts payable/receivable, fixed assets, inventory, and controlling.
- Strong understanding of the complete supply chain process, encompassing manufacturing, procurement, logistics, and sales order management.
- Experience working across multiple D365 modules as per the functional scope outlined (knowledge of purchasing would be advantageous).
- Ability to navigate complex architecture and interface landscapes (e.g., connections with MES).
- Excellent verbal and written communication skills.
- Business process-oriented mindset.
- Strong listening skills and patience.
- Preferred experience in customer service and relationship management.
- Willingness to travel for training purposes.
- Knowledge of Portuguese is a plus.
Benefits
- Competitive monthly salary.
- 30-day Christmas bonus.
- 15 days of vacation after completing the first year of employment.
- Food vouchers equivalent to 10% of your monthly salary.
- 25% vacation bonus.
- Comprehensive medical, dental, and vision insurance for you and your immediate family.
- Life insurance coverage.
- 10% savings fund.
- Opportunities for courses and certifications.
- Remote work options available.
Competencies Required
- Problem Solving
- Critical Thinking
- Active Listening
- Teamwork
- Organizational Skills
- IT & Technology Knowledge
- Operations & Production Tools
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