Operations Change Manager

hace 2 meses

Tepotzotlán, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo
About the Role

We are seeking a highly skilled Change Manager to join our Fulfillment Center's Leadership Team. As a key member of our team, you will drive and support site performance and network initiatives, ensuring alignment with internal customer needs.

Key Responsibilities
  • Maintain safety and compliance training, ensuring targeted safety metrics are achieved or exceeded.
  • Manage your department to established Benchmark standards, auditing and implementing actions to sustain and improve department performance.
  • Set and communicate goals and objectives across multiple teams, including Finance, Operations, Support, and Business Partners.
  • Effectively contribute to the operational strategy, including both financial and learning inputs/outputs.
  • Use available data and tools to analyze and construct strategic plans that maintain and/or improve performance.
  • Be a Continuous Improvement SME.
  • Ensure processes and changes are communicated and that teams are prepared for implementation and adoption.
  • Simplify complex information to construct executable plans.
  • Effectively compose verbal and written communication and identify the appropriate forum for each.
Coordination and Synchronization of Continuous Improvement / Change Management
  • Coordinate top-down projects, site-level initiatives, continuous improvement actions to drive full implementation.
  • Serve as primary site-level point of contact for ACES, PE, and Programs continuous improvement teams to coordinate completion of network actions at the site.
  • Validate and prioritize site-level continuous improvement projects and actions, to include entitlement and resource coordination.
  • Train and enforce proper change management and change approval standards for all projects.
  • Chair a bi-weekly change management / continuous improvement meeting, including all stakeholders (WHS, RME, IT, Procurement, ICQA, IB, and OB Sr. Ops).
  • Document and communicate site-level continuous improvement wins to the network through the PE and Programs teams (change approval and communication submissions).
  • Establish tracking and reporting mechanisms to drive compliance and standardize processes across shifts.
Requirements
  • A completed Bachelor's Degree from an accredited university.
  • 5+ years of related experience, including quality control, data analysis, change management, team building, and leading with and without authority.
  • Willingness to work flexible schedules/shifts/areas, including weekends, nights, and/or holidays.
  • Relevant experience in people management and development.
  • Experience working in complex and large assignments, driving project collaboration across different teams, businesses, and stakeholders.
  • Spanish and English Fluent.
Preferred Qualifications
  • Master's Degree in a related field.
  • Experience in managing an operation leading process improvements through Lean process, Kaizen, and Six Sigma principles.
  • Background in logistics and previous Learning, Inventory Control, and Quality Assurance Management experience, or similar environment.

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