Customer Support Specialist
hace 5 días
Avantor is a leading global provider of mission-critical products and services to customers in the biopharma, healthcare, education & government, and advanced technologies & applied materials industries. Our portfolio is used in virtually every stage of the most important research, development and production activities in the industries we serve.
We are seeking an experienced Customer Support Specialist to join our team in Mexico City. This role will be responsible for handling customer inquiries, resolving issues, and providing exceptional support to ensure customer satisfaction.
The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to work independently in a fast-paced environment. Additionally, the candidate should be proficient in English and Spanish (C-1 & C-2 LEVEL), with a high school diploma required and a Bachelor's degree a plus.
This position offers a competitive salary range of $35,000 - $50,000 per year, based on experience and qualifications. Benefits include health insurance, retirement plan, and paid time off.
As a Customer Support Specialist at Avantor, you will have the opportunity to work with a diverse group of customers, develop your problem-solving skills, and contribute to the company's success.
Key Responsibilities:
- Handle customer inquiries via phone, email, or chat
- Resolve customer complaints and issues in a timely and professional manner
- Provide product information and technical support to customers
- Work collaboratively with internal teams to resolve complex customer issues
Requirements:
- Bachelor's degree in a related field (or equivalent experience)
- Minimum 1-3 years of customer service experience
- Excellent communication and problem-solving skills
- Proficient in English and Spanish (C-1 & C-2 LEVEL)
- Ability to work in a fast-paced environment and prioritize multiple tasks
Why Avantor? We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package. If you're a motivated and customer-focused individual looking to make a difference, apply today
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