Customer Support Specialist

hace 1 semana


Xico, México Marsh A tiempo completo

About the Role

We are seeking a highly skilled and dedicated Customer Support Specialist to join our team at Marsh. As a key member of our Helpdesk Team, you will be responsible for delivering exceptional customer service and support to our clients.

Job Summary

The ideal candidate will have excellent communication skills, both verbal and written, and the ability to work independently in a fast-paced environment. You will be handling client inquiries, resolving issues, and providing solutions in a timely and professional manner.

Responsibilities

  • Handle client queries and resolve issues promptly and efficiently
  • Provide accurate and timely information to clients via phone, email, or chat
  • Work closely with internal teams to resolve complex issues and improve customer satisfaction
  • Meet and exceed call center KPIs and SLAs
  • Develop and maintain knowledge of our products and services to provide expert support

Requirements

  • Bachelor's degree or equivalent in a related field
  • Excellent English language skills, both written and spoken
  • 1-2 years of experience in a customer-facing role, preferably in a call center environment
  • Ability to work flexible hours, including evenings and weekends
  • Strong technical skills and ability to learn new systems quickly

What We Offer

  • A competitive salary of $45,000 - $60,000 per annum
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off
  • Ongoing training and development opportunities to enhance your skills and career growth
  • A dynamic and supportive work environment with a passionate team

About Us

Mars is a leading global professional services firm that provides risk and insurance advice to individuals, businesses, and organizations. We are committed to delivering exceptional client service and supporting our employees to achieve their full potential.

Contact Information

Please submit your resume and cover letter to [insert contact information]. We thank all applicants for their interest; however, only those selected for an interview will be contacted.



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