Technical Support Specialist

hace 3 días


Ciudad de México, Ciudad de México NielsenIQ A tiempo completo

About the Role

We are seeking a highly skilled Technical Support Specialist to join our team in Latin America. As a key member of our global support team, you will provide technical support to our customers and prospects via a support ticketing system, ensuring timely resolution of technical issues.

Key Responsibilities

  • Provide enterprise-level technical support to customers and prospects via a support ticketing system
  • Research, diagnose, and troubleshoot technical issues to identify solutions
  • Collaborate with internal teams to onboard new customers and configure products
  • Monitor and validate data automated processes
  • Document knowledge and educate colleagues on technical cases
  • Stay up-to-date with product knowledge and latest features

Requirements

  • Bachelor's degree in Information Systems, Computer Science, or equivalent
  • Strong troubleshooting and problem-solving skills
  • Excellent customer service orientation
  • Strong written and verbal communication skills
  • Proficiency in English and Spanish
  • Strong SQL background
  • Ability to work outside of business hours
  • Team spirit, self-motivation, and positive attitude

Nice to Have

  • Experience in technical support or software product implementations
  • Knowledge of Linux systems, utilities, and scripting
  • Experience with supporting analytic products in a SAAS environment
  • Development skills
  • Knowledge of ETL processes
  • Business orientation in the Retailer domain

About NielsenIQ

NielsenIQ is the world's leading consumer intelligence company, delivering comprehensive consumer insights and advanced analytics through state-of-the-art platforms. We are committed to reflecting the diversity of our clients, communities, and markets within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products.



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