Technical Support Specialist
hace 3 días
About the Role
We are seeking a highly skilled Technical Support Specialist to join our team in Latin America. As a key member of our global support team, you will provide technical support to our customers and prospects via a support ticketing system, ensuring timely resolution of technical issues.
Key Responsibilities
- Provide enterprise-level technical support to customers and prospects via a support ticketing system
- Research, diagnose, and troubleshoot technical issues to identify solutions
- Collaborate with internal teams to onboard new customers and configure products
- Monitor and validate data automated processes
- Document knowledge and educate colleagues on technical cases
- Stay up-to-date with product knowledge and latest features
Requirements
- Bachelor's degree in Information Systems, Computer Science, or equivalent
- Strong troubleshooting and problem-solving skills
- Excellent customer service orientation
- Strong written and verbal communication skills
- Proficiency in English and Spanish
- Strong SQL background
- Ability to work outside of business hours
- Team spirit, self-motivation, and positive attitude
Nice to Have
- Experience in technical support or software product implementations
- Knowledge of Linux systems, utilities, and scripting
- Experience with supporting analytic products in a SAAS environment
- Development skills
- Knowledge of ETL processes
- Business orientation in the Retailer domain
About NielsenIQ
NielsenIQ is the world's leading consumer intelligence company, delivering comprehensive consumer insights and advanced analytics through state-of-the-art platforms. We are committed to reflecting the diversity of our clients, communities, and markets within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products.
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