IT Support Specialist II

hace 7 días


Mexicali, Baja California, México Advanced Energy Management Limited A tiempo completo

Company Overview: Advanced Energy Management Limited is a leading global provider of power conversion, measurement and control solutions for mission-critical applications.

About the Role: We are seeking an experienced IT Support Specialist II to join our team in Mexicali, B.C. This is an exciting opportunity to work with a highly engineered, precision power conversion company that enables customer innovation in complex industries.

Job Description: The successful candidate will be responsible for installing, configuring, supporting and maintaining Microsoft Windows server/desktop infrastructure, troubleshooting escalated server, software and hardware issues, and recommending system hardware and/or software upgrades or repairs.

Key Responsibilities: Perform day-to-day desktop/laptop and network administration duties, maintain passwords, data integrity, and file system security for the desktop environment, provide excellent customer service to end users by communicating all stages of progress in resolution of reported problems, and configure wireless devices for connectivity to corporate O365 email.

Required Skills and Qualifications: 2-3 years providing technical support in an IT support role, 2-3 years supporting Microsoft PC environment, 2-3 years' experience in a related field with extensive technical experience, experience supporting remote users utilizing VPN connectivity, and A+ certification, MCP, and Windows 10/11 certification.

Benefits: Competitive salary, overtime may be required at times including evening work, on-call weekends, and additional project hours, domestic travel of up to 10%, and a standard office environment with opportunities to learn and grow with the company.

Estimated Salary: $55,000 - $65,000 per annum based on industry standards and location.



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