Technical Success Professional

hace 2 semanas


Xico, México Gigamon A tiempo completo
Unlock Your Potential as a Cloud Security Solutions Expert at Gigamon

We are seeking an experienced Technical Success Manager to join our team. This is a fantastic opportunity for someone who thrives in a fast-paced environment and has a passion for delivering exceptional customer experiences.

About the Role
  • Ensure customer use cases can be deployed through validated designs, driving effective communications with customers and internal teams.
  • Scope prospective customer use cases proactively, engaging with customers to provide clear and consistent experiences for planning, deployment, adoption, integration, and expansion.
  • Establish a regular communication cadence with customer success managers, account teams, and customers, demonstrating your ability to interact at all levels within customer organizations.
  • Develop product education and awareness programs, delivering training sessions as required, and track customer success KPIs to improve delivery and adoption of features.
  • Represent the customer with Gigamon's Support, Engineering, and Product teams, ensuring critical issues are documented and escalated for resolution.

This role requires a strong technical background, excellent problem-solving skills, and the ability to work effectively in a collaborative environment. If you have experience in customer-facing support or consulting roles and are passionate about cloud security solutions, we encourage you to apply.

About You
  • You hold a Bachelor's degree in a quantitative or technical field.
  • You bring over 5 years of experience in technical delivery, service delivery, client management, and/or managed services.
  • You possess a strong understanding of network and security protocols, operating systems (Windows, Unix, Linux), and current Public and Private Cloud challenges and solutions.
  • You have excellent analytical and problem-solving skills, with a proven track record in driving internal departments and resources to solve complex customer experience or implementation problems.
What We Offer
  • A competitive salary range of $120,000 - $180,000 per annum, based on location and experience.
  • A dynamic and supportive work environment, with opportunities for professional growth and development.
  • A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
  • The chance to work with a leading technology company, driving innovation and excellence in cloud security solutions.


  • Xico, México Avaya A tiempo completo

    About AvayaAvaya empowers businesses to deliver exceptional customer experiences by providing innovative solutions for their most important ambitions and challenges. With a global presence, organizations trust Avaya to power immersive, personalized, and unforgettable customer experiences that drive business momentum.Job OverviewThis role is part of our team...


  • Xico, México Level Access A tiempo completo

    About the CompanyLevel Access is a dynamic company dedicated to providing opportunities for professional growth and giving back to society.Job SummaryWe are seeking an experienced IT Support Specialist to join our team. The ideal candidate will be passionate about technology, eager to contribute to our dynamic team, and possess excellent communication...


  • Xico, México Crossover A tiempo completo

    Maximize Customer Success with Trilogy ProductsAs a Technical Customer Success Manager at Crossover, you will be responsible for bridging direct customer feedback with our product teams and harnessing impactful AI solutions to drive customer success. This role requires at least 3 years of experience in a customer success or product management role within the...


  • Xico, México Microsoft A tiempo completo

    About the RoleAre you a seasoned professional looking to leverage your technical expertise and business acumen to drive customer success? We're seeking a talented Customer Success Strategist to join our team at Microsoft!As a Customer Success Strategist, you will be responsible for empowering customers to accelerate their business value through...


  • Xico, México Nielsen A tiempo completo

    We are looking for a highly skilled Client Success Professional to join our team at Nielsen in Mexico City. In this role, you will be responsible for driving value for our customers by providing exceptional support and expertise in media data analysis.As a Client Success Professional, you will work closely with our customers to understand their business...


  • Xico, México Dresden Partners A tiempo completo

    Job OverviewDresden Partners is a leading IT recruitment firm connecting exceptional talent with global companies across Mexico, Latin America, and the United States.We are currently seeking a skilled professional to join our team as a Customer Success Professional.About the RoleThis exciting opportunity involves working closely with clients to ensure their...


  • Xico, México Ge Digital A tiempo completo

    About GE DigitalGE Digital is a leading provider of software solutions for the energy ecosystem, accelerating electrification and decarbonization across the industry. Our focus is on delivering software that improves efficiency, reduces emissions, and enables a more sustainable future.Job Title: Customer Success Manager - LeadThis role requires advanced...


  • Xico, México Supportyourapp A tiempo completo

    **Company Overview**SupportYourApp is a leading provider of technical support services for tech companies worldwide. With hubs in over 30 countries, we serve clients who require secure and reliable solutions.**Job Description**As a Technical Support Professional, you will provide exceptional customer support via various channels, including calls, chats, and...


  • Xico, México Salesforce A tiempo completo

    We are seeking a seasoned Technical Architect to join our team and drive success with our partners.About the RoleAs a Technical Architect, you will be responsible for serving as a technical expert to high-risk implementations, providing point-in-time reviews of partner & customer project deliverables to assess progress, provide mentorship, de-risk critical...


  • Xico, México Citi A tiempo completo

    About the Role">The Technical Support Professional provides expert technical and business support for users of Citi applications, ensuring seamless performance and efficient issue resolution.Key Responsibilities">">Conduct start-of-day checks, continuous monitoring, and regional handovers to guarantee system stability and efficiency.">Perform same-day risk...


  • Xico, México Salesforce A tiempo completo

    OverviewSalesforce Professional Services - Global Delivery Centre (GDC) focuses on delivering strategic engagements that define transformational opportunities and execution of change programs.We strive to foster growth & innovation and enable for Salesforce Professional Services with focus on performance, productivity & impact.Your ImpactYou'll be...


  • Xico, México Servicenow A tiempo completo

    **Senior Technical Consultant Role at ServiceNow**User Story: Configure ServiceNow Platform to Achieve Customer Outcomes**Key Responsibilities**Design and deliver ServiceNow solutions with technical architectures for long-term successProvide oversight and unit testing of code developed by partner or customer employeesAdvise customers on ServiceNow Platform...


  • Xico, México Nutanix A tiempo completo

    About NutanixNutanix is a leader in cloud infrastructure technology. We strive to deliver groundbreaking solutions that transform the way our customers work and interact with our products.Job SummaryWe are seeking an experienced Senior Technical Escalation Manager to join our team. In this role, you will be responsible for leading critical incidents from...


  • Xico, México Kyndryl A tiempo completo

    Unlock your leadership potential with Kyndryl, a global leader in mission-critical technology systems. We're seeking an experienced Technical Services Delivery Team Lead to join our team and drive services delivery excellence.About the RoleWe are looking for a seasoned professional with 5+ years of technical resolution and support experience to lead our...


  • Xico, México Microsoft A tiempo completo

    Join the Microsoft Customer Experience & Success organization, where we empower every person and organization on the planet to achieve more. As a Digital Transformation Consultant, Technical Support, you will play a critical role in shaping the future of technology and delivering exceptional customer experiences.We are seeking an experienced professional...


  • Xico, México Vtekis Consulting Llp A tiempo completo

    **About Us**Vtekis Consulting LLC is a complete staffing solutions provider. We aim to deliver high-quality professional services to our clients by matching the right professionals with their staffing needs.**Job Overview**We are seeking an experienced SAP Success Factors Developer to join our team. As a key member of our team, you will be responsible for...


  • Xico, México Insider A tiempo completo

    At Insider, we're shaping the future of customer experiences, and we're looking for a talented Customer Success Manager to join our team. As a key member of our Customer Success organization, you'll play a critical role in driving adoption and retention, building strong relationships with our clients, and ensuring they receive maximum value from our...


  • Xico, México Salesforce A tiempo completo

    Job CategoryCustomer SuccessJob Details**About Salesforce**We're the Customer Company, inspiring the future of business with AI, data, and CRM. Our core values guide us as we help companies across every industry blaze new trails and connect with customers in a whole new way. We empower you to be a Trailblazer, too — driving your performance and career...


  • Xico, México Optumus Mdt A tiempo completo

    **Optumus Mdt: Revolutionizing Healthcare Technology** We are seeking a skilled Technical Software Professional to join our team at Optumus Mdt, a leading healthcare technology company in the USA. As a key member of our staff augmentation services, you will have the opportunity to work on diverse projects and collaborate with cross-functional teams to...


  • Xico, México Salesforce A tiempo completo

    At Salesforce, we are seeking an experienced Cloud Success Strategist to join our team. In this role, you will have the opportunity to work closely with customers, colleagues, and partners to evaluate technical architecture, optimize performance, and design effective solutions. Your expertise and mentorship will directly influence the technical architecture,...