Technical Success Professional
hace 2 semanas
We are seeking an experienced Technical Success Manager to join our team. This is a fantastic opportunity for someone who thrives in a fast-paced environment and has a passion for delivering exceptional customer experiences.
About the Role- Ensure customer use cases can be deployed through validated designs, driving effective communications with customers and internal teams.
- Scope prospective customer use cases proactively, engaging with customers to provide clear and consistent experiences for planning, deployment, adoption, integration, and expansion.
- Establish a regular communication cadence with customer success managers, account teams, and customers, demonstrating your ability to interact at all levels within customer organizations.
- Develop product education and awareness programs, delivering training sessions as required, and track customer success KPIs to improve delivery and adoption of features.
- Represent the customer with Gigamon's Support, Engineering, and Product teams, ensuring critical issues are documented and escalated for resolution.
This role requires a strong technical background, excellent problem-solving skills, and the ability to work effectively in a collaborative environment. If you have experience in customer-facing support or consulting roles and are passionate about cloud security solutions, we encourage you to apply.
About You- You hold a Bachelor's degree in a quantitative or technical field.
- You bring over 5 years of experience in technical delivery, service delivery, client management, and/or managed services.
- You possess a strong understanding of network and security protocols, operating systems (Windows, Unix, Linux), and current Public and Private Cloud challenges and solutions.
- You have excellent analytical and problem-solving skills, with a proven track record in driving internal departments and resources to solve complex customer experience or implementation problems.
- A competitive salary range of $120,000 - $180,000 per annum, based on location and experience.
- A dynamic and supportive work environment, with opportunities for professional growth and development.
- A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
- The chance to work with a leading technology company, driving innovation and excellence in cloud security solutions.
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