Customer Success Professional

hace 2 días


Xico, México Dresden Partners A tiempo completo
Job Overview

Dresden Partners is a leading IT recruitment firm connecting exceptional talent with global companies across Mexico, Latin America, and the United States.

We are currently seeking a skilled professional to join our team as a Customer Success Professional.

About the Role

This exciting opportunity involves working closely with clients to ensure their needs are met, and long-term relationships are fostered. As a key member of our team, you will be responsible for delivering exceptional customer experiences, driving customer loyalty, and retention.

The ideal candidate will possess over 5 years of experience in a similar role, with a proven track record of ensuring high levels of customer satisfaction. Advanced level of English (C1) is mandatory due to the global nature of our client base.

You will work collaboratively with clients to understand their requirements, analyze their needs, and provide tailored solutions. Proficiency in risk detection and management is essential, along with expertise in Contract Lifecycle Management (CLM) tools such as Coupa, SAP Ariba, Conga, and DocuSign.

A key aspect of this role involves gathering and documenting client requirements effectively, tracking solution implementation, and measuring progress against established Key Performance Indicators (KPIs). You will also be responsible for presenting regular progress reports to clients and conducting meetings to ensure seamless communication.

Required Skills and Qualifications
  • Over 5 years of experience in a similar role
  • Advanced level of English (C1)
  • Solid knowledge of CLM tools such as Coupa, SAP Ariba, Conga, and DocuSign
  • Experience working with SaaS companies
Benefits

We offer an attractive compensation package, including:

  • Estimated annual salary: $80,000 - $120,000
  • 15 days of Christmas bonus
  • 12 vacation days
  • Flexible working hours
  • IMSS (Mexican Social Security)
  • Life insurance
  • Family funeral expense insurance package
  • Health membership for the employee
Why Dresden Partners?

At Dresden Partners, we pride ourselves on providing exceptional opportunities for career growth and development. Our collaborative team environment, combined with the chance to work with leading global companies, makes us the perfect choice for ambitious professionals looking to take their careers to the next level.



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