Client Success Professional
hace 1 mes
We are looking for a highly skilled Client Success Professional to join our team at Nielsen in Mexico City. In this role, you will be responsible for driving value for our customers by providing exceptional support and expertise in media data analysis.
As a Client Success Professional, you will work closely with our customers to understand their business needs and develop tailored solutions to address their challenges. You will have the opportunity to collaborate with internal stakeholders from Client Sales, Product Leadership, and other teams to advance Nielsen's position in the marketplace and achieve goals.
The ideal candidate will have a Bachelor's degree and 1.5+ years of professional experience in a client-facing role in media sales/research, customer success, analytics, consulting, partnership development or professional training. Experience with Nielsen products and data is preferred. Strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills, are essential for this role.
Key Responsibilities:
- Support and drive value for Nielsen broadcast, cable, digital, streaming, and consumer data and products
- Conduct onboarding and training reporting features and translate data results into marketing and sales solutions
- Develop and implement customized learning sessions/materials to address specific client business needs
- Synthesize data trends to offer proactive recommendations on best performance platforms
- Build deep relationships and demonstrate consultative account management skills with clients
- Track activities via Salesforce to provide key performance indicators
- Monitor account health, adoption, and customer satisfaction through feedback solicitation and interface usage tracking
Requirements:
- Bachelor's degree
- 1.5+ years of professional experience in a client-facing role in media sales/research, customer success, analytics, consulting, partnership development or professional training
- Experience with Nielsen products and data preferred
- Ability to handle and prioritize multiple demands and projects simultaneously
- Proficient user of Microsoft Office and Google Suite for presentation building and marketing materials
- Advanced English and Spanish level
Compensation: $45,000 - $60,000 per annum, depending on experience. This estimate includes a base salary range that reflects the company's market competitive compensation package for similar roles in Mexico City.
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