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Customer Success Associate
hace 2 meses
Customer Success Associate
Are you enthusiastic about leveraging your expertise in a premier organization recognized for its excellence in both content and technology? Do you possess a background in managing renewal and upsell strategies for established accounts? Are you driven by the potential for unlimited commissions? If so, this role may be a great fit for you.
In this position, you will be part of the Global Accounts Team, tasked with assisting key clients in Latin America to maximize the value of their subscriptions. Your goal will be to help clients achieve their business objectives by identifying their requirements and delivering tailored solutions that add value.
You will also spearhead initiatives, providing strategic insights to foster innovation and growth within your designated region. This role offers the opportunity to advance your career in customer success management while collaborating in a vibrant environment with a diverse team.
Role Overview:
As a Customer Success Associate, your responsibilities will include:
Ensuring the retention and renewal of all assigned accounts through proactive management and timely fulfillment of contractual commitments. Gaining a deep understanding of client needs and offering solutions that enhance satisfaction and loyalty. Providing expertise and assistance to resolve challenges and elevate the customer experience. Identifying opportunities for cross-selling and upselling to drive revenue growth and client expansion. Collaborating closely with departments such as Sales, Marketing, and Product Development to ensure cohesive communication and alignment. Leading projects and initiatives aimed at enhancing customer engagement, retention, and satisfaction. Gathering feedback and insights to guide product development and enhancement efforts. Monitoring and reporting on key performance indicators related to customer success, including churn rate, net promoter score (NPS), and overall customer satisfaction.Candidate Profile:
You are an ideal candidate if you possess:
A Bachelor's degree in business administration, marketing, or a related discipline. A minimum of 2 years of experience in customer success management, sales, or account management. Strong analytical and problem-solving capabilities. Experience engaging with C-level executives. Proficiency in account management and contract negotiation. Familiarity with MS applications. Excellent communication skills, both written and verbal. The ability to cultivate strong relationships and build trust with clients. A proven history of meeting and exceeding targets and deadlines. Proficiency in both English and Spanish.To apply, please submit your updated resume in English.
What's in it for you?
You will become part of an inclusive culture of world-class talent, where we are dedicated to your personal and professional development through:
Hybrid Work Model: A flexible working environment that combines in-office and remote work. Wellbeing: Comprehensive benefits that support work-life balance, including flexible vacation policies and mental health days. Culture: A globally recognized commitment to equality, diversity, and inclusion. Learning & Development: Access to LinkedIn Learning and opportunities for cross-company projects. Social Impact: Participation in employee-driven resource groups and volunteer initiatives. Purpose-Driven Work: Contributing to a mission that promotes justice, truth, and transparency.We invite you to be part of a team that is redefining the way knowledge professionals operate. At Thomson Reuters, we have been committed to this mission for nearly 160 years, providing specialized information-enabled software and tools for legal, tax, accounting, and compliance professionals.
Accessibility
As a global organization, we value diversity of culture and thought to achieve our objectives. We seek talented individuals in all our operations worldwide, regardless of any protected classification under applicable law.
More information about Thomson Reuters can be found on our website.
