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Digital Channel Manager

hace 2 meses

Xico, México Hsbc A tiempo completo
About the Role

We are seeking a highly skilled and experienced professional to join our team as a Digital Channel Manager. As a key member of our Global eCommerce function, you will be responsible for formulating the development, maintenance, and launch of new channels, propositions, and functionalities.

Key Responsibilities
  • Contribute to resource budgets and plans, and formulate the development, maintenance, and launch of new channels.
  • Support the positioning of the HSBC offering competitively, drive commercialization as required.
  • Coordinate with other businesses and functions for new channel rollouts.
  • Support channel compliance with technology and legal regulation.
  • Participate in User Acceptance Testing and implementation for tools, systems, and interfaces.
  • Contribute to the channel functionality of new or existing digital capabilities.
  • Gather and review client and business requirements for continuous improvement of digital channels.
  • Focus on one or more digital products, platforms, or channels.
  • May be in direct contact with customers or via Business Development colleagues.
  • Act as primary eCommerce Representative within projects by providing all stakeholders timely and regular updates.
  • Conduct all activities to fully align with the defined strategy for Global eCommerce products across both Commercial Banking (CMB) and Global Banking & Markets (GBM).
  • Ensure the global competitiveness of Global eCommerce channels through effective and timely project implementation.
  • Drive on-the-ground implementation of key Global eCommerce initiatives, including commercialization of new and existing products, act as a focal point for regulatory response, BIB to HSBCnet migrations (where applicable), and client interaction.
  • Be responsible for and act as primary contact of the revenue management contributing with knowledge to automated data process of all digital channels.
Requirements
  • Cash Management Business knowledge and experience.
  • Experienced in defining and delivering strategic solutions.
  • Able to establish credibility and rapport across teams and with stakeholders.
  • Comfortable in leadership roles that are highly visible. Good communicator.
  • Experienced in working with Financial Institution and Corporate customers.
  • A self-starter, very highly motivated, who can work in a senior position with a small team of direct reports.
  • Excellent networking, influencing, and stakeholder management skills.
  • Experience with project work, transformation activities, and change management methodologies.
  • Experience of working in a matrix environment, across multiple regions.
  • Good attention to detail and conscientious.
  • Graduate desirable.
  • Strong knowledge of GPS channels and products.
  • Knowledge in Python and data management to automate data process.