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Digital Channel Manager

hace 1 mes

Xico, México Hsbc A tiempo completo
Job Title: Digital Channel Manager

At HSBC, we are seeking a highly skilled Digital Channel Manager to join our team. As a key member of our Global eCommerce function, you will be responsible for formulating the development, maintenance, and launch of new channels, propositions, and functionalities.

Key Responsibilities:

  • Contribute to resource budgets and plans for digital channel development
  • Support the positioning of the HSBC offering competitively and drive commercialization as required
  • Coordinate with other businesses and functions for new channel rollouts
  • Ensure channel compliance with technology and legal regulations
  • Participate in User Acceptance Testing and implementation for tools, systems, and interfaces
  • Contribute to the channel functionality of new or existing digital capabilities
  • Gather and review client and business requirements for continuous improvement of digital channels
  • Focus on one or more digital products, platforms, or channels
  • May be in direct contact with customers or via Business Development colleagues
  • Act as primary eCommerce Representative within projects by providing all stakeholders timely and regular updates

Requirements:

  • Cash Management Business knowledge and experience
  • Experienced in defining and delivering strategic solutions
  • Able to establish credibility and rapport across teams and with stakeholders
  • Comfortable in leadership roles that are highly visible
  • Good communicator
  • Experienced in working with Financial Institution and Corporate customers
  • A self-starter, very highly motivated, who can work in a senior position with a small team of direct reports
  • Excellent networking, influencing, and stakeholder management skills
  • Experience with project work, transformation activities, and change management methodologies
  • Experience of working in a matrix environment, across multiple regions
  • Good attention to detail and conscientious
  • Graduate desirable
  • Strong knowledge of GPS channels and products
  • Knowledge in Python and data management to automate data processes

About HSBC:

At HSBC, we value diversity, equality, and inclusion. We strive to create an inclusive culture that promotes equal opportunity and treats each other with dignity and respect. Our values define who we are as an organization and what distinguishes us. We value difference, we move forward together, we take responsibility for our actions, we use good judgment, we do the right thing, and we make things happen.

At HSBC, we are committed to guaranteeing gender equality and constant training for our employees as well as the protection of their labor and social rights. We offer a comprehensive paid leave package that includes time off for weddings, new family members, and bereavement. We are proud to be a company that values well-being, balance, and care for our employees.