Digital Operations Director
hace 1 día
ICON plc is a world-leading healthcare intelligence and clinical research organization. We are seeking a highly skilled Digital Operations Director to join our team in Mexico City.
About the Role:The Digital Operations Director will provide guidance and leadership to a growing IT organization, leveraging their experience and expertise to drive success. This role requires a strategic partner who can drive the Digital Application Services roadmap, manage operational and strategic activities, and represent IT for local office requirements.
Key Responsibilities:- Lead a distributed group of Application Support Specialists to provide exceptional support for ICON's key suite of applications.
- Manage the operational and strategic activities for the group, including application upgrades, replacements, and ongoing maintenance.
- Collaborate with stakeholders to establish an agreed-upon support model after go-live to ensure a successful service transition.
- Support IT audits to ensure compliance with regulatory standards and internal policies.
- Research and implement new and innovative technologies to benefit stakeholders.
- Manage vendor and partner contracts and relationships to ensure required support is provided.
- Define and manage the annual budget, identify savings, and drive Capex submissions to support the Application Services Roadmap.
- Responsible for the hiring and training of new IT Operations team members.
- Bachelor's degree in Business or Computing, or equivalent work experience required.
- Significant experience in a similar role, preferably in a medium-to-large scale global organization managing a large group of support specialists.
- Experience in systems architecture design, systems development methodologies, and systems integration technologies.
- ITIL certification and advanced English level required.
- Strong interpersonal, relationship management, influencing, and negotiation skills.
- Customer-focused background and display commercial awareness.
- Pharma experience is a distinct advantage due to the requirement to understand and comply with regulatory requirements, SOPs, procedures.
At ICON, we offer a comprehensive and competitive total reward package that comprises an excellent level of base pay, variable pay, and recognition programs. Our best-in-class employee benefits, supportive policies, and wellbeing initiatives are tailored to support you and your family at all stages of your career.
ICON is an equal opportunity and inclusive employer, committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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