Director of Digital Operations
hace 2 días
Job Summary
The Director of Digital Operations is a senior IT leader who will provide guidance and leadership to a growing IT organization. This role requires a strategic partner who can drive the Digital Application Services roadmap and collaborate with stakeholders to establish an agreed-upon support model.
Key Responsibilities
- Provide advanced technical assistance to customers through Level 2/3 support.
- Manage application upgrades, replacements, and ongoing maintenance, incorporating regular maintenance into the annual roadmap/strategy.
- Collaborate with stakeholders to establish a support model after go-live to ensure a successful service transition for newly developed or acquired applications.
- Support IT audits to ensure compliance with regulatory standards and internal policies.
Requirements
- Ability to coach and drive high performance within the team and deliver best practice support.
- Familiarity with ServiceNow is beneficial.
- Possess a continuous improvement mindset, looking for opportunities to automate manual activities to eliminate waste and enable the team to focus on critical and value-add tasks.
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