Deputy Director of Operations
hace 4 días
Job Summary
We are seeking an experienced Deputy Director of Operations to lead the implementation of our Target Operating Model for our Digital Client Solution business segment. As a key member of our team, you will be responsible for driving continuous improvement in enterprise environments and leveraging global resources to streamline business processes.
Key Responsibilities
- Support and drive the implementation of the Target Operating Model for our Digital Client Solution business segment.
- Provide strategic direction and management of operational activities within the DCS team to meet overall strategic objectives.
- Partner with subregion COOs and Reg Head of Strategy & Business Transformation to ensure execution and implementation of strategic actions.
- Review and maintain KPIs related to operational activities, process optimization, and sharing of best practices.
- Identify IT enhancements, process improvements, and efficiencies, and make subsequent recommendations.
- Manage and lead continual improvement in the capability, knowledge, development, and performance of Digital processes and capabilities.
- Motivate and inspire others by creating an environment for continuous learning and connection.
- Measure progress, design mitigation plans, and implement communication strategy to keep key stakeholders involved.
Requirements
- Expertise in operational excellence, transformation, project management, and digital client service delivery.
- Superior English skills (speaking, reading, and writing for business).
- 7+ years of experience driving and implementing operating models for Digital solutions.
- Strong problem-solving skills and emotional intelligence.
- Strong skills in prioritizing, strategizing, meeting project goals, and following up on assignments.
- Excellent interpersonal and communication skills.
- Flexible and adaptable to changing work requirements.
- Proven ability to deliver product/solution innovations.
Education
Bachelor's degree in Information Technology, Information Systems, Business Technology, or a related field, or equivalent industry experience.
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