Deputy Director of Operations

hace 4 días


Veracruz, Veracruz-Llave, México Hsbc A tiempo completo

Job Summary

We are seeking an experienced Deputy Director of Operations to lead the implementation of our Target Operating Model for our Digital Client Solution business segment. As a key member of our team, you will be responsible for driving continuous improvement in enterprise environments and leveraging global resources to streamline business processes.

Key Responsibilities

  • Support and drive the implementation of the Target Operating Model for our Digital Client Solution business segment.
  • Provide strategic direction and management of operational activities within the DCS team to meet overall strategic objectives.
  • Partner with subregion COOs and Reg Head of Strategy & Business Transformation to ensure execution and implementation of strategic actions.
  • Review and maintain KPIs related to operational activities, process optimization, and sharing of best practices.
  • Identify IT enhancements, process improvements, and efficiencies, and make subsequent recommendations.
  • Manage and lead continual improvement in the capability, knowledge, development, and performance of Digital processes and capabilities.
  • Motivate and inspire others by creating an environment for continuous learning and connection.
  • Measure progress, design mitigation plans, and implement communication strategy to keep key stakeholders involved.

Requirements

  • Expertise in operational excellence, transformation, project management, and digital client service delivery.
  • Superior English skills (speaking, reading, and writing for business).
  • 7+ years of experience driving and implementing operating models for Digital solutions.
  • Strong problem-solving skills and emotional intelligence.
  • Strong skills in prioritizing, strategizing, meeting project goals, and following up on assignments.
  • Excellent interpersonal and communication skills.
  • Flexible and adaptable to changing work requirements.
  • Proven ability to deliver product/solution innovations.

Education

Bachelor's degree in Information Technology, Information Systems, Business Technology, or a related field, or equivalent industry experience.



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