Customer Success Consultant

hace 2 horas


Veracruz, Veracruz-Llave, México Zendesk, Inc. A tiempo completo
{"h1": "Customer Success Consultant", "p": "At Zendesk, Inc., we're seeking a skilled Customer Success Consultant to join our Professional Services team. As a key member of our team, you'll work closely with our enterprise customers to ensure they get the most out of our beautifully simple product. Your expertise will help drive the design and configuration of our product, ensuring seamless onboarding and optimal customer experience.

Responsibilities:

* Guide and educate customers on proactive assistance during onboarding and configuration
* Maintain product expertise across our product line
* Collaborate in establishing world-class customer service policies, processes, and standards
* Provide business consultation for customers, capturing business problems and configuring our product to meet expectations
* Conduct meetings onsite and remotely according to our methodology standards
* Perform issue identification, communication, and resolution for complex issues
* Respond to high-profile, high-impact customer escalations with confidence and continued customer loyalty
* Manage competing priorities effectively across multiple customers and projects, ensuring on-time completion of action items
* Manage projects to a timeline, based on scope provided, and ensure deadlines are met and any delays escalated
* Gather requirements and issue change orders and scopes for new and existing customers

Requirements:

* Bachelor's Degree
* 3+ years of professional consulting experience, ideally in a customer-facing role
* Experience working on medium to low complex customer engagements deploying SaaS products
* Good understanding of SaaS product implementation process and infrastructure requirements
* Excellent instincts and ability to interface at Manager-Level with ease
* Excellent communication, interpersonal skills, and eloquent writing skills
* Empathy and a unique ability to understand customer needs
* Enthusiastic about technology with demonstrated technical aptitude
* Passionate about customer service and how it can transform businesses
* Strong project management skills and ability to multitask without getting frazzled
* Accountable for billable utilization targets
* Love for teamwork and commitment to building a world-class, enterprise-class global customer experience
* Willing and able to travel domestically up to 50%
"}

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