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Highly Skilled Technical Support Specialist
hace 1 mes
We are seeking a highly skilled and motivated Service Desk Level I Analyst to join our team in Monterrey, Mexico.
**Overview of the Company:**
DYOPATH is a leading Managed Service Provider (MSP) that empowers organizations by delivering trusted IT solutions. Our core values foster a culture that promotes accountability, excellence, exceptional customer service, and sustainability.
**Compensation Package:**
The successful candidate will receive a competitive salary of 17,000 pesos per month, paid bi-weekly. Additionally, they will be eligible for various benefits, including savings with a monthly cap, pantry vouchers, Christmas bonuses, vacations, anniversary bonuses, vacation premiums, major medical insurance, life insurance, quarterly bonuses, marriage or bereavement time off, and maternity/paternity time off.
**Job Description:**
As a Service Desk Level I Analyst, you will be responsible for providing end-user technical support, troubleshooting, and tuning for end-user hardware and systems, peripheral hardware, and initial triage for client network environments. You will work with Windows 10, basic networking, mobile phone support, SharePoint, Active Directory administration, and responding to network and server alerts.
**Required Skills and Qualifications:**
To be successful in this role, you should have advanced English skills, experience supporting and administering VPN clients, Office 365, Windows 10 troubleshooting, basic understanding of SharePoint, solid familiarity with supporting multi-function printers remotely, and experience using ticketing software such as ServiceNow, Cherwell, or Remedy.
**Our Values:**
We believe in empowering our employees to grow and feel empowered at work. We value diversity and want our team members to bring their true selves to work daily. Work-life balance is vital to our positive culture.
