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Customer Success Associate

hace 2 meses

Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo
About the Role

We are seeking a highly motivated and experienced Associate Customer Success Executive to join our team at Thomson Reuters. As a key member of our sales and success team, you will be responsible for driving renewal and upsell sales motions for existing accounts, identifying the best virtual channels for engagement with customers, and validating customer needs to shape product plans and drive sales to close.

Key Responsibilities:

  • Close renewals and upsell opportunities for assigned geography and/or for leads assigned as part of a pooled resource group.
  • Identify the best virtual channel for engagement with customers.
  • Validate customer needs, shape product plans, and drive sales to close.
  • Support in developing and executing territory growth strategies.
  • Possess core knowledge across products within the subsegment and engage Sales Specialists where deep product expertise is required to drive to close.
  • Understand specific customer archetypes and needs which are most prevalent within the subsegment and territory.
  • Focus on driving retention and achieving renewal targets by engaging existing customers during the renewal window.
  • Use an automated and insight-driven Salesforce workflow to progress deals.
  • Nurture opportunities and move more renewals outside the 'digital first' selling scenarios to close for: existing 'non-named' account renewals and existing 'non-named' incremental sales (upsell).
About You

We're looking for a candidate with a strong background in customer success, customer service, or sales, with a proven track record of managing to a monthly quota and driving sales growth. You should have excellent communication and interpersonal skills, with the ability to work effectively in a team environment and build strong relationships with customers and colleagues.

Requirements:

  • Bachelor's degree or equivalent work experience.
  • 2+ years of experience in Customer Success, Customer Service/Support, SaaS Implementation, and opportunity management.
  • Proven experience managing to a monthly quota (including renewals, upsells, and price uplifts).
  • Advanced verbal and written English communication.
  • Strong interpersonal skills (personable and professional) and relationship-oriented.
  • Commitment to a schedule that coincides with the customers workday.
  • Intermediate computer skills and ability to navigate software programs (Microsoft Suite).
  • Experience in CRM preferred.
  • Ability to rapidly learn new knowledge and acquire new skills.
  • Ability to maintain stable performance under pressure (such as time pressure or job ambiguity). Determination, persistence, resiliency, and patience in the face of adversity.
  • Junior-level professional with knowledge in Accounting or SAS, customer success's background discipline or specialization.
What's in it for You

As a member of our team, you'll have the opportunity to work with a world-class company that is committed to your personal and professional growth. We offer a hybrid work model, comprehensive benefit plans, and a culture that values diversity, inclusion, and flexibility. You'll also have access to LinkedIn Learning, internal talent marketplace, and other resources to help you develop your skills and advance your career.

Location: CDMX

Language: English