Technical Support Representative
hace 1 mes
**About MedTrainer**
We are a high-level company in the healthcare industry, revolutionizing technology with our Medtrainer Platform Solution.
The platform is comprised of our proprietary Learning Management System (LMS), Compliance Training, and Managed Services offering in Credentialing and Compliance Management.
We are looking for a skilled Technical Support Representative to join our team.
Main Responsibilities:
- Resolve incoming inquiries for internal and external customers via JIRA ticketing system and phone calls.
Required Skills and Qualifications:
- 1-2 years of customer service or support experience.
- Ability to handle customer inquiries through various communication channels.
- Experience in troubleshooting technical issues and providing basic technical support.
- Familiarity with customer relationship management (CRM) systems and documentation of customer interactions.
- Strong problem-solving skills, excellent communication abilities, and a customer-centric approach.
Benefits:
- A competitive salary range of $45,000 - $65,000 per year, depending on experience.
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