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Lead Account Executive

hace 2 meses

Tijuana, Baja California, México Global Payments (Beamery) A tiempo completo

About the Role:

The Lead Account Executive plays a vital role in the acquisition, retention, and profitability of net new customers, or the growth of existing customers with low acquisition levels assigned to the managed territory. As a successful sales professional, your understanding of the payments industry and our comprehensive suite of solutions will enable you to develop and sell clients the solutions they need.

Key Responsibilities:

  • Prospect new clients and establish productive, professional relationships with key personnel in assigned merchant accounts.
  • Work with a diversity of client accounts that range in size, scope, and volume.
  • Drive referrals from existing business partnerships and work in partnership with bankers and merchants to expand our solution portfolio with client accounts.
  • Follow up on the negotiation process and facilitate interaction with internal areas of Global Payments to maintain quality standards in the service.
  • Stay up-to-date on the competitive landscape and assist in the development and execution of marketing initiatives that highlight our differences and strengths.
  • Act as a representation of Global Payments' values by incorporating the highest ethical and quality standards when working with all clients and prospects.
  • Access and understand account information, billing information, expected revenue, and transactions to define acquisition strategies within your territory.
  • Manage accurate information about your customers, updating regularly technological tools provided (CRM, performance indicators, etc).
  • Make proactive calls and visits to customers or prospects to identify potential solutions that ensure the accomplishment of objectives.
  • Ensure the accomplishment of goals through strict monitoring of negotiations and identify and escalate to the appropriate supervisor of both management staff and resolution areas to accelerate the start or growth of customer revenue.
  • Follow up on the performance of KPIs like volume and revenue budget and SLAs within the assigned territory and establish strategies and actions to accomplish and improve these.
  • Ability to handle multiple projects, work in a fast-paced environment, and meet deadlines.
  • Get merchants compliant with mandatory regulations such as PCI, KYC, or AML, and get merchant-related documents as needed.
  • Responsible for assessing the merchant's situation and determining the appropriate Global Payments solution that can satisfy their needs.
  • Continuous training in Global Payments' solutions to provide customers with excellent advice.
  • Monitoring implementation projects related to your client portfolio, ensuring strict monitoring and correct and timely interaction with internal areas to achieve implementations that meet customer expectations in quality, time, and service.
  • Consistently at work and on time, ensuring work responsibilities are covered when absent, and arriving at meetings and appointments on time.
  • Problem-solving, listening to the merchant first, then offering solutions that meet their needs.
  • Professionalism, approaching others in a tactful manner, reacting well under pressure, treating others with respect and consideration, accepting responsibility for own actions, and following through on commitments.
  • Strong understanding of merchant services pricing.
  • Be available on demand for customers after hours as needed.