IT Support Specialist

hace 2 semanas


Juárez, Chihuahua, México Johnson Controls A tiempo completo

Job Summary:

This position performs IT Field Operations Support functions, including installation, change, repair, and disposal of hardware and software of PCs, as well as servers and voice and data network communication hardware and software. The IT Field Operations Support Specialist will provide on-site support at one or more locations within the region's large scale networked computing environment.

Key Responsibilities:

  1. Recover data from PCs in the event of hard drive failures.
  2. Order and/or manage repair parts as required.
  3. Coordinate vendor/user interactions for IT Field Operations Support functions delivered by vendors.
  4. Apply base network/telephone server patches and maintenance as directed.
  5. Troubleshoot, provide resolutions, and identify local business impact on unresolved IT Field Operations Support incidents concerning PC hardware and standard PC software.
  6. Provide small project planning activities required for PC and server infrastructure on site relocations and new site openings within assigned area.
  7. Develop an understanding of and form relationships with local business and IT staff within an assigned area to promote the IT Field Operations Support function and better serve the customer.
  8. Carry out IT Field Operations Support functions at assigned areas, including installs, changes, disposal, and break fix of PC hardware, software, and related peripherals, data collection and shop floor infrastructure, telephony devices and systems, printers, fax machines, network devices, and server console operations support.
  9. Provide print management and distribution support at assigned areas as needed.
  10. Perform operational assignments, including console, server, and peripheral equipment, as required to meet processing schedules.
  11. Monitor consoles, servers, and peripheral equipment as required.
  12. Execute server backup processes at assigned areas.
  13. Promote and monitor PC data backup executions at assigned areas.
  14. Support the adding, changing, deleting, and testing of PC imaged applications within the model office.

Requirements:

This position requires a strong understanding of PC hardware, software, and related peripherals, as well as data collection and shop floor infrastructure, telephony devices and systems, printers, fax machines, network devices, and server console operations support. The IT Field Operations Support Specialist must be able to troubleshoot, provide resolutions, and identify local business impact on unresolved IT Field Operations Support incidents concerning PC hardware and standard PC software.


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