Java Support Specialist: Expert Problem Solver

hace 2 semanas


Zapopan, Jalisco, México Ensitech A tiempo completo

About Ensitech

We are a custom software development company with over 19 years of experience. We partner with large companies in the United States, Europe, and Canada to find specialized talent.

This role involves working with various teams worldwide to design and commercialize software as a Java Support Specialist.

Job Description
  • Taking full responsibility for customer-reported issues, typically managed in a case tracking system.
  • Comprehending reported issues or scenarios, seeking additional details from Level 1 support or the case reporter as necessary.
  • Utilizing a knowledge base to find solutions.
  • Ensuring communication with stakeholders is within agreed turnaround times (TAT).
  • Guiding Level 1 or Level 3 resources and responding to their questions.
  • Examining logs and error messages to relate them to code and suggesting possible solutions.
  • Reproducing issues in a lab environment to gather more information or resolve the problem.
  • Escalating issues to Level 3 support if necessary.
  • Creating detailed bug reports in the bug tracking system.
  • Documenting procedures and preparing runbooks.
  • Maintaining an overview of various system components (jobs, processes, queues, DB procedures, log files, alerts) to ensure healthy system functioning.
  • Identifying and suggesting additional monitoring tools and processes to enhance system upkeep.
Requirements
  • Strong understanding of Java programming, including the ability to write, read, and debug Java code.
  • Experience working in Unix/Linux environments, including using command line commands and reviewing system logs.
  • Knowledge of scripting languages such as Shell, Perl, JavaScript, Python, or similar.
  • Understanding of relational databases and the ability to write and understand SQL queries.
  • Familiarity with performance monitoring and analysis tools such as JConsole, JVisualVM, and others.
  • Ability to effectively communicate technical issues and solutions to various stakeholders.
Preferred Skills
  • Experience working with Kafka/MongoDB/Microservices based architecture.
Work Arrangements
  • Type: Full-time.
  • Salary: $360,000 per year ($30,000 - $35,000 per month).
  • Hours: 8-hour shift.

Contact us with your experience giving support and expertise:

  • Java: 3 years (Required).
  • Language: English (Required).
  • Workplace: On-site job.


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