Highly Technical Support Professional

hace 1 semana


Zapopan, Jalisco, México Oracle A tiempo completo

About the Role:

We are seeking a highly skilled and analytical problem solver to join our team as a Technical Support Engineer. As a key member, you will work directly with customers to understand and resolve their technical issues, document progress in our service request system, and play a crucial role in defining and shaping technologies and processes to enhance our support delivery in the cloud.

Key Responsibilities:

  • Providing real-time technical assistance to customers via phone, web, and other electronic channels
  • Interacting with customers to identify and troubleshoot complex technical issues
  • Becoming an expert engineer by working with Oracle Financial Analytics products and services
  • Researching, recreating, and testing technical issues to provide accurate solutions
  • Creating detailed knowledge notes for resolved issues to improve customer satisfaction
  • Collaborating with cross-functional teams to develop innovative solutions and improve overall customer experience
  • Adapting to a fast-paced and dynamic technical environment
  • Managing time effectively to address all customer needs and meet performance targets
  • Contributing to regional coverage for Financial Services and Insurance products
  • Engaging in regular collaboration and brainstorming sessions with Support, Development, and other internal cloud support teams
  • Participating in various projects and initiatives to drive business growth and process improvements

Requirements:

  • Bachelor's degree in Computer Science or Information Systems, or equivalent experience
  • Proven experience in analyzing and resolving complex technical issues related to Java, JSP, OJET, and Oracle Financial Analytics products
  • Experience working on Oracle Financial Service Analytics (OFSAA) Products in Development, QA, Support, or Implementation projects
  • Strong understanding of database management systems, including backup and restoration activities
  • Proficient knowledge of SQL, PLSQL, and UNIX operating systems
  • Familiarity with batch processing logic and concepts
  • Ability to multitask and work on multiple technical issues simultaneously
  • Excellent verbal and written communication skills, with a focus on technical documentation
  • Ability to quickly adapt to new and unfamiliar technologies

What We Offer:

  • A competitive salary ranging from $85,000 to $115,000 per year, depending on experience
  • Opportunities for professional growth and development, including training and mentorship programs
  • An inclusive and diverse work environment that values innovation and creativity
  • A comprehensive benefits package, including health insurance, retirement planning, and employee assistance programs

About Us:

Oracle is a world leader in cloud solutions, dedicated to harnessing the power of technology to drive business success. Our team is passionate about delivering exceptional customer experiences and driving innovation through cutting-edge solutions.



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