Technical Support Specialist

hace 5 días


Zapopan, Jalisco, México Oracle A tiempo completo
Job Overview

We are seeking a skilled Technical Support Specialist to join our team at Oracle. In this role, you will be responsible for providing exceptional technical support to our clients, ensuring their issues are resolved efficiently and effectively.

Estimated Salary: $65,000 - $85,000 per year

Key Responsibilities:
• Diagnose and troubleshoot complex technical problems with Spanish-speaking clients
• Communicate fluently with English-speaking customers at the C1 level
• Escalate critical issues to cross-functional teams as needed
• Log support requests and interactions in the ticketing system
• Maintain and update knowledge base articles to ensure accurate information
• Collaborate with team members to address technical challenges and improve processes
• Provide remote support to clients and adhere to service level agreements

Requirements:
• Excellent knowledge of call center operations, best practices, and customer service principles
• Strong communication and interpersonal skills, with ability to multitask and prioritize workload
• Technical aptitude and knowledge of networking, with familiarity with ticketing systems and remote support tools
• Problem-solving skills and analytical thinking, with strong problem-solving and decision-making abilities
• Customer-oriented approach with a focus on delivering exceptional service

About You:
You have a passion for technical support and a desire to work with a dynamic team at Oracle. You are fluent in both English and Spanish, with excellent communication skills and a strong understanding of technical concepts. If you are a motivated individual who is committed to delivering exceptional service, we encourage you to apply.

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