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EBS HCM Technical Support Specialist
hace 1 mes
An opportunity exists for an experienced engineer in Oracle's global EBS organization to provide technical support on HCM products specifically, Oracle Benefits, Payroll and HR.
As a Principal Support Engineer, you will offer strategic technical support to ensure the highest level of customer satisfaction. You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues.
Responsibilities
- Provide excellence in customer service support, incidence tracking, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases.
- Foster strong relationships with customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs).
- Act as a primary point of contact for customers, providing advice and assistance on diverse customer situations and escalated issues.
Functional/Technical Knowledge & Skills
- Excellent analytical and problem-solving skills.
- Required knowledge in E-business HCM Suite (Oracle Benefits, Payroll and HR).
- Functional/Technical background in assigned product area and exposure to associated systems and software.
- Technical skills in any 3 of the following are desirable: RDBMS, SQL, PL-SQL, XML, Java, J2EE and Oracle ADF, SOA, EBS Patching, and Web Services.
- Understanding of structured SQL statements helpful.
- Ability to read and decipher software Log and Trace files, Performance Tuning, Web Server Optimization, Server configuration, and act upon findings to determine problem resolutions.
Personal Attributes:
- Self-motivated with good communication skills, excellent verbal and written skills in English.
- Proactive, problem-solving/analytics-oriented individual.
- Effective communication (verbal and written), focusing on relationships (internal and external), influencing/negotiating, teamwork, results-focused, escalations management, expertise (maintaining professional in own discipline), enthusiasm, flexibility, organizational skills, coaching/knowledge transfer ability.
Job Requirements and Company Overview
The ideal candidate will have in-depth experience working with Oracle's EBS products and a proven track record of delivering high-quality support solutions to customers. Strong analytical and problem-solving skills are essential for this role. The salary range for this position is $85,000-$115,000 per year, depending on experience.
