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At AT&T Mexico, we're looking for a skilled Bilingual Collections Representative to join our team. As a key member of our customer service team, you'll play a critical role in delivering exceptional service to our customers while driving successful collections.
Key Responsibilities:
- Provide top-notch customer service to resolve customer inquiries and issues related to billing, orders, and complaints.
- Utilize effective communication and negotiation skills to overcome objections and find solutions that meet customer needs.
- Meet or exceed collection goals by providing customer service and securing payments in a timely manner.
- Work collaboratively with internal teams to resolve complex customer issues and provide premier service.
Requirements:
- Advanced conversational English skills to communicate seamlessly with U.S. customers.
- Personal computer experience with Microsoft Windows and Office.
- Previous experience in customer care, billing, collections, or similar roles is highly desired.
- Ability to work 40 hours per week during operation hours from 7:00 am to 9:15 pm CST, Monday to Friday.
What We Offer:
- Competitive monthly base salary: MXN$18,225 (before taxes).
- Monthly grocery vouchers: MXN $1,452 every 14 days.
- Monthly restaurant vouchers: MXN $1,161 every 14 days.
- Life insurance, vacation days, and other benefits.
Training and Development:
We provide comprehensive training to ensure your success in this role. You'll have the opportunity to develop your skills and advance your career with AT&T Mexico.
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