Customer Service and Bilingual Collections Representative

hace 2 meses


Naucalpan de Juárez, México AT&T A tiempo completo

Job Summary:

We are seeking a highly skilled and bilingual Customer Service and Collections Representative to join our team at AT&T. As a key member of our customer service team, you will be responsible for providing exceptional customer service and resolving customer complaints in a timely and professional manner.

Key Responsibilities:

  • Provide effective communication and negotiation skills to resolve customer complaints and issues.
  • Achieve collection goals by providing customer service and securing payments in a timely manner.
  • Effectively negotiate with customers to resolve overdue account payments.
  • Provide general billing support to clarify doubts and resolve issues related to overdue payments or fees.
  • Listen, respond, and resolve customer complaints consistently throughout your shift.
  • Be comfortable using a personal computer to take notes and research billing questions while engaging with customers on the phone.

Requirements:

  • Available to start immediately and work 40 hours per week during operation hours.
  • Advanced conversational English to converse seamlessly with U.S. customers.
  • Personal computer experience with Microsoft Windows and Office.
  • Previous experience in customer care, billing, collections, or similar roles is highly desired.
  • Ability to work in the office 100% of the time.

Benefits:

  • Monthly base salary: MXN$18,225 (before taxes).
  • Monthly grocery vouchers: MXN $1,519 every 14 days.
  • Monthly restaurant vouchers: MXN $1,216 every 14 days.

Perks and Benefits:

  • Life insurance.
  • Vacation days, plus three personal days, onsite medical, and more.
  • 50% discount on five lines of AT&T Wireless service.
  • Paid training and benefits from day one.

About AT&T:

AT&T is a leading provider of telecommunications services, and we are committed to providing exceptional customer service and support to our customers. As a member of our team, you will have the opportunity to work with the latest technology and devices, and to develop your skills and career with our company.



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