Customer Program Management Specialist
hace 6 días
**Job Summary**:
Celestica is seeking a skilled Customer Program Management Specialist to join our team. In this role, you will be responsible for managing customer accounts, ensuring timely product deliveries, and developing action plans to correct out-of-plan conditions.
**Key Responsibilities:**
- Manage customer account profitability, forecasting, planning, and monitoring efficiency and execution of strategies.
- Participate in pricing/bid preparation and develop and manage contract terms.
- Monitor customer satisfaction day-to-day and formally through customer surveys, self-assessments, complaint management, problem resolution, and satisfaction management.
- Communicate frequently with customers to ensure satisfaction with the company and products.
- Coordinate and host regular program tracking meetings with customers and internal account team members to ensure ongoing communication and up-to-date progress/status reporting.
- Resolve customer issues and complaints, and monitor the impact on inventory of order changes.
- Provide performance reporting and analysis for monthly Operations Reviews and quarterly Customer Performance Reviews.
- Work with cost engineering, finance, and SCM staff to coordinate efforts to analyze costs and price variances.
**Requirements:**
- Three to six years of relevant experience.
- Bachelor's degree in a related field, or an equivalent combination of education and experience.
**About Celestica:**
Celestica enables the world's best brands through our recognized customer-centric approach. We partner with leading companies in various industries to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform, and supply chain solutions, Celestica brings global expertise and insight at every stage of product development.
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