Customer Service Expert

hace 2 días


Santiago de Querétaro, Querétaro de Arteaga, México Kellanova A tiempo completo

About the Role

We are seeking a highly skilled Customer Service Expert to join our team at Kellanova. As a key member of our Supply Chain team, you will be responsible for managing the end-to-end order process and providing exceptional internal and external customer service for smaller, less complex customers.

Key Responsibilities

  • Manage the order process from placement to receipt, ensuring consistent and reliable performance.
  • Support hyper-care customer situations, including escalations and prioritization reviews.
  • Communicate with customers during the order lifecycle, including meetings and presentations.
  • Develop and enhance business relationships with internal and external partners.
  • Perform analysis to reduce/eliminate pricing discrepancies, OS&D, and returns.
  • Manage the use of SAP, leveraging tools and data to execute personalized customer logistics strategies.
  • Ensure consistent application and adherence of all Kellanova OTD policies, including GAAP, SOX, and audit requirements.

Requirements

  • Bachelor's degree in Administration, Business, or related field.
  • 2-3 years of Customer relationship management experience.
  • Strong knowledge of customer relationship management principles, including customer service, collections, deductions, and related activities.
  • Computer skills, including experience with ERP systems and MS Office.
  • Excellent verbal and written communication skills in English.
  • Deep analytical and problem-solving skills, with strong negotiation and decision-making skills.
  • Ability to manage multiple priorities and specific time constraints.

About Kellanova

Kellanova is a leading snacks-led powerhouse, driven by our vision to be the world's best-performing snacks company. Our portfolio of iconic brands includes Pringles, Cheez-It, Pop-Tarts, and more. We are committed to Equity, Diversity, and Inclusion, and strive to create a culture of belonging where all employees have a place at the table.



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