Customer Success Operations Specialist: Data Insights and Process Improvement

hace 17 horas


Xico, México Jumpcloud A tiempo completo

Job Description: We are seeking a skilled Customer Success Operations Specialist to join our team at JumpCloud. This role will focus on creating and maintaining data dashboards, reports, and analysis to drive operational efficiencies and improve customer satisfaction.


About the Role: As a Customer Success Operations Specialist, you will work closely with our Customer Support Managers and Technical Leads to increase the effectiveness of our customer experience delivery and responsiveness. You will be responsible for creating, managing, and updating reports, dashboards, and other data analysis within Tableau, Salesforce, and other reporting tools.


Responsibilities:



  • Support core functions, operations, and programs in the GCS department.
  • Uphold standards across projects including executive and key partner communications.
  • Assist Operations Managers with tasks, cards, and project needs through completion.
  • Improve operational efficiencies to drive higher levels of service and quality.
  • Create, manage, and update reports, dashboards, and other data analysis within Tableau, Salesforce, and other reporting tools.
  • Improve operational efficiencies of service delivery by our Professional Service and Customer Success teams.

Qualifications:



  • 2+ years of experience creating, maintaining, and managing data dashboards, reports, and analysis leveraging DA tools like Tableau or Salesforce.
  • Excellent interpersonal communication and passion for learning new technologies and understanding how to utilize them in a customer-facing environment.
  • Proven documentation and organization skills.
  • Strong oral and written communication skills are imperative.

Why Join Us: JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description. We offer a collaborative and dynamic work environment, with opportunities for growth and professional development. If you thrive working in a fast-paced, SaaS-based environment and are passionate about solving challenging technical problems, we look forward to hearing from you.


What We Offer: JumpCloud is an equal opportunity employer, and we welcome applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and skilled individual who is passionate about customer success, we encourage you to apply for this exciting opportunity.


Location: JumpCloud is a Remote First company, and this role is open to candidates who are located in and authorized to work in the country noted in the job description.


How to Apply: Please submit your résumé and a brief explanation of why you would be a good fit for this role. We look forward to hearing from you



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