Customer Success Operations Specialist
hace 5 días
About the Role
We are seeking a skilled Cross-Functional Team Member to join our customer success team as a Hybrid Project Coordinator. In this role, you will play a vital part in ensuring the seamless operation of our customer success team.
Responsibilities
As a Hybrid Project Coordinator, your primary responsibilities will include:
- Maintaining efficient processes for managing data in Gainsight related to customer success operations and strategic initiatives.
- Extracting and analyzing data from various sources to generate regular reports and metrics, providing insights into customer success operations and programs.
- Cross-functional collaboration with sales operations and coordination with the finance department to ensure accurate and timely program reporting.
- Documentation and training: maintaining comprehensive documentation, including standard operating procedures, training materials, and best practices.
- Project management: establishing project plans, tasks, resources, and ownership to ensure timelines are met, coordinating resources for the planning and execution of projects.
Requirements
To be successful in this role, you will need:
- Experience working in business operations, data management, or customer success roles.
- Experience in data analysis and developing project plans from this analysis.
- Experience working with cross-functional teams to drive key projects.
- Experience working with CRM systems, Gainsight, data analysis tools, and Microsoft Office Suite.
Preferred Qualifications
Prior software industry experience and project management certification or prior project management experience are highly valued.
Location and Salary
This is a hybrid role based in Mexico City with a combination of office and remote work. The estimated salary range for this position is $45,000 - $65,000 per year, depending on experience.
About Infor
Infor is a global leader in business cloud software products for companies in industry-specific markets. We build complete industry suites in the cloud and efficiently deploy technology that puts the user experience first, leverages data science, and integrates easily into existing systems.
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