Multilingual Technical Support Specialist

hace 3 semanas


Ciudad de México, Ciudad de México Zebra A tiempo completo

Company Overview

Zebra is a community of innovators who strive to create innovative solutions that anticipate customer needs and solve challenges. As part of our team, you will be part of a collaborative environment where diverse perspectives are valued and respected.

We offer opportunities for learning and leadership at a forward-thinking company, allowing you to define your path to a fulfilling career while contributing to causes that matter to you locally and globally.

Estimated Salary: $45,000 - $55,000 per annum (dependent on location)

Job Description

We are seeking a Multilingual Technical Support Specialist to join our team. In this role, you will resolve problems with customers via phone, email, or chat sessions using basic technical product knowledge and interpersonal skills.

You will troubleshoot issues with appropriate applications, products, and vendors, identify and document customer issues, and escalate as directed. You will also develop an understanding of multiple applications and platforms.

Responsibilities:

  • Communicate basic technical solutions to customers using effective communication, listening, and comprehension skills.
  • Diffuse upset customers by providing empathetic support.
  • Fully document customer interactions in real-time.
  • Solve problems within defined quality standards using a basic understanding of products, solutions, and customer environments.
  • Identify and escalate complex problems under direct supervision.
  • Work on a limited variety of problems of limited scope using defined procedures and practices.
  • Collaborate with fellow technicians and supervisors to solve problems.
  • Familiarize yourself with new technologies, products, and platforms.

Required Skills and Qualifications

  • Bachelor's degree or Associate Degree (Technical Degree). Technical certifications preferred.
  • 1-3 years demonstrated working experience required.
  • Basic computer literacy with a working knowledge of the Microsoft Office Package.
  • Demonstrate ability to articulate technical issues in simple terms to both management and customers.
  • Demonstrate strong customer service and communication skills.
  • Euro languages: Italian, French, Dutch, German, Polish, or Turkish.
  • Fluent English C1/C2.
  • English, Spanish, and one of the above languages.

Benefits

  • Remote work opportunity with flexible shifts.
  • Opportunities for professional growth and development.
  • A supportive and inclusive work environment.
  • Competitive salary and benefits package.

Working Hours: Late shifts - 08:00 – 16:30 CET (00 :00 – 08 :30 CST) / Central: 09:00 – 17:30 CET (01 :00 – 09 :30 CST) / Late: 10:30 – 19:00 CET (02 :30 – 11 :00 CST)



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