Customer Support Expert

hace 4 semanas


Xico, México Tidio Llc A tiempo completo
About the Role

We are seeking a highly skilled Customer Support Specialist to join our team at Tidio Llc. As a key member of our support team, you will play a crucial role in delivering exceptional customer experiences and driving business growth.

Key Responsibilities
  • Provide top-notch support to customers via ticketing and live chat, ensuring timely and effective resolution of inquiries.
  • Maintain in-depth product knowledge and utilize available resources to troubleshoot complex issues.
  • Filter and transfer actionable feedback to the Product Team, driving product improvements and enhancements.
  • Promote spotlight initiatives based on customer needs, fostering a culture of customer-centricity.
  • Encourage satisfied customers to recommend our service, driving organic growth and expansion.
Requirements
  • 1+ years of experience in customer service roles, with a proven track record of delivering exceptional support.
  • C1-level English proficiency, with excellent written and verbal communication skills.
  • Expertise in managing difficult situations and customers, identifying unstated needs, and asking the right questions to provide personalized solutions.
  • A troubleshooting approach like a private investigator—testing and recreating issues to resolve them.
  • Demonstrated mastery in chat handling, with the ability to uncover customer needs, take ownership, and commit to finding the right solutions.
  • A proactive mindset in seeking solutions and improvements to enhance work efficiency and effectiveness.
  • A goal-oriented focus, prioritizing customer satisfaction and delivering top-notch support.
Preferred Qualifications
  • Tech and/or e-commerce interests, especially basics of coding, editing CSS, and designing websites.

We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a customer-focused individual with a passion for problem-solving, we encourage you to apply for this exciting opportunity.



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