Premier Technical Support Engineer
hace 4 semanas
We are seeking a highly skilled Premier Technical Support Engineer to join our team at Lenovo. As a key member of our technical support team, you will be responsible for providing expert-level technical support to our clients, focusing on Azure-based products and services.
Key Responsibilities:- Serve as the primary point of contact for Lenovo's Microsoft Premier Support, responsible for end-to-end case management and problem resolution.
- Provide technical support via phone, eTicketing, and chat, collaborating with peer agents and Level 3 Microsoft OEM Software agents.
- End-to-end customer/case ownership of all issues, including hardware and software, with a focus on resolving complex, collaborative calls.
- Maintain outstanding customer satisfaction scores through professional communication and soft skills.
- Accurately diagnose problem severity levels and prioritize call loads appropriately.
- Generate accurate, high-quality trouble ticket, incident documentation, and knowledge base updates.
- At least 2-3 years of experience in technical support for Windows-based products, including Azure Arc, ARM, Azure Resource Bridge, and Microsoft Azure Stack HCI.
- 3-6 years of experience in a major virtualization platform, such as Hyper-V, VMWare, KVM, AHV, XenServer, etc.
- Knowledge of snapshotting, replication, High Availability, and Disaster Recovery concepts.
- Experience with Public cloud platforms, such as AWS or Azure.
- Technical support and ticketing software skills, including familiarity with platforms like Jira, Dynamic365, Salesforce, etc.
- Excellent verbal and written language skills, customer issue handling, and communication skills.
Excellent verbal and written language skills, customer issue handling, and communication skills are essential for this position.
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Premier Support Specialist
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Technical Support Engineer
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Technical Support Specialist
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Xico, México Audible A tiempo completo{"title": "Support Engineer Role at Audible", "description": "Audible is seeking a skilled Support Engineer to join our growing team. As a Support Engineer, you will play a critical role in ensuring the smooth operation of our audio platforms and services.Key Responsibilities:Provide technical support for our services, working closely with development teams...
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Technical Support Engineer
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Technical Support Controls Engineer
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Technical Support Controls Engineer
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Technical Support Engineer
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