Order and Billing Operations Specialist

hace 2 días


Xico, México Teradata Group A tiempo completo
About the Role

The Teradata Group is seeking a highly skilled Order and Billing Analyst to join our team in Mexico City. As a key member of our operations team, you will be responsible for managing the tasks of reviewing, inputting, and invoicing customer orders.

Key Responsibilities
  • Provide backup support to the manager while they are on leave, ensuring seamless continuity of operations.
  • Develop expertise in the Customer Order and Billing processes and serve as the lead person for training and knowledge sharing.
  • Handle complex transactions and serve as an escalation point for issues that require special attention.
  • Execute the defined order process, maintaining compliance with corporate policy and ensuring effective interaction with sales teams.
  • Generate accurate and timely customer invoices, recognizing special invoicing provisions in customer contracts.
  • Review customer order documentation for order acceptance, ensuring compliance with corporate order and revenue policies.
  • Assist in resolving outstanding accounts receivable and collection issues, analyzing customer contract provisions that impact the order process and invoicing requirements.
  • Ensure purchase orders are accurately reflected in the system, learning and operating various software and systems used to process customer orders.
  • Create and maintain customer order jackets containing all required documentation, processing Return Material Authorizations (RMA's) within 5 business days of receiving requests.
  • Solve issues involving order processing, providing outstanding order processing service to the sales teams.
Requirements

This role requires outstanding organization and communication skills, with the ability to interact with employees from around the world and participate in oral and written business-level communications. The successful candidate will be fluent in English and have a strong understanding of business processes and operations.



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