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Customer Experience Specialist

hace 2 meses

Xico, México Clara A tiempo completo

**About Clara**

Clara is a leading spend management platform for companies in Latin America, offering a comprehensive solution that includes corporate cards, bill pay, financing options, and a highly-rated software platform used by thousands of successful companies across the region.

**Job Summary**

We are seeking a highly skilled **Customer Experience Specialist** to join our team. As a key member of our customer support team, you will be responsible for providing exceptional support to our clients, resolving complex issues, and ensuring a high level of customer satisfaction.

**Key Responsibilities**

  • Provide timely and effective support to clients through various channels, including email, phone, and chat.
  • Troubleshoot and resolve complex issues, escalating them to senior team members as needed.
  • Collaborate with cross-functional teams to resolve client issues and improve overall customer experience.
  • Develop and maintain a deep understanding of our products and services to provide accurate and helpful information to clients.
  • Identify opportunities to improve customer satisfaction and implement process improvements to enhance the overall customer experience.

**Requirements**

  • 2+ years of experience in a customer-facing role, preferably in the fintech industry.
  • Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
  • Proficiency in English, with the ability to communicate effectively with clients and colleagues.
  • Advanced skills in Microsoft Office and Google Drive.
  • Intermediate skills in CRM software, such as Hubspot.

**What We Offer**

  • A competitive salary and robust stock ownership plan.
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • Opportunities for growth and professional development in a fast-paced and dynamic environment.
  • A chance to work with a leading fintech company in Latin America and contribute to the region's economic growth.

**Company Culture**

We value **Clarity**, **Simplicity**, **Ownership**, **Pride**, and **Inclusivity**. We believe in open and direct communication, paring down complexity to the essential, and taking ownership of our work. We strive to create a workplace where every voice is heard and valued.